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Fanatikbike
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Fanatikbike reviews
Information about Fanatikbike
4,60
100 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDcnRQaE5REAE!2m1!1s0x0:0x7dfaefcc15c5cc53!3m1!1s2@1:CIHM0ogKEICAgIDCrtPhNQ%7CCgwI9pLD-wUQgN7iuwM%7C?hl=en-US
Andrea Lazzaro
google
https://www.google.com/maps/place/?q=place_id:ChIJbxCgaJCjhVQRU8zFFczv-n0
Hi Mr. Lazzaro, We take great pride in customer service so we were all bummed to read your review. I had the opportunity to talk with the coworker you approached prior to our opening and, as he elaborated to you, we use that time to make sure that the current day's reservations are prepped and ready to go out at the reserved time. With a limited number of staff on site and many things to do prior to opening for the day, it can sometimes be impossible to offer immediate assistance. That is why he suggested that you browse online and see what models we had available until he'd wrapped up getting his prior obligations completed and could chat in person. If you're ever looking to take any other demo bikes out, or have any questions about the Rascal you rode, please don't hesitate to reach out, we're always happy to help! All the best, The Fanatik team.
1601332520
2
Reserve demo online. Was the first person at the shop but they wouldnt help me until I made a reservation online and then wouldnt help me until they served other reservations first. Wanted to discuss what options were available and was told to read about it online
1568975304
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwNHZLU3B3RRAB!2m1!1s0x0:0x7dfaefcc15c5cc53!3m1!1s2@1:CIHM0ogKEICAgIC04vKSpwE%7CCgwIyNOS7AUQ8KvggQM%7C?hl=en-US
Lucy Rose
google
https://www.google.com/maps/place/?q=place_id:ChIJbxCgaJCjhVQRU8zFFczv-n0
3
Didn't hate it, won't come back. They have a lot of snazzy looking products to buy but there wasn't much guidance as to the pros and cons of any of them. The answers to most of my questions were vague and unhelpful. For example, when I asked about what riding jersey would be ideal, the guy told me he doesn't really wear them but his girl "feels the material as sees what she likes." Don't get me wrong, I'm happy she has such a fine tuned 6th sense for gear but I myself don't possess that and had hoped for a little more gritty details. I felt sort of lost in a sea of flashy colors and walls of riding gloves. Also they had no mediums in stock. Who does that? Most of us are medium sized. Honestly, if you want something specific, shop online, if you have questions, go somewhere else. The color selection was nice though and one of the guys helped me pick out the proper hue of helmet to protect my melon with flare. Also another guy was wearing a sweet rug hat. So there is that.
1588483170
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjcl9IRjBBRRAB!2m1!1s0x0:0x7dfaefcc15c5cc53!3m1!1s2@1:CIHM0ogKEICAgICcr_HF0AE%7CCgwI4qi59QUQ0Niz0wE%7C?hl=en-US
Joshy Poshy
google
https://www.google.com/maps/place/?q=place_id:ChIJbxCgaJCjhVQRU8zFFczv-n0
Thanks for writing in Josh! Be well - Dan at Fanatik
1589225692
5
Great service the more you go the more they know! Thank you Fanatik!
1620062284
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLbkluQVRBEAE!2m1!1s0x0:0x7dfaefcc15c5cc53!3m1!1s2@1:CIHM0ogKEICAgIDKnInATA%7CCgwIzODAhAYQyNP40QI%7C?hl=en-US
Grant Gibson
google
https://www.google.com/maps/place/?q=place_id:ChIJbxCgaJCjhVQRU8zFFczv-n0
5
Tons of help configuring my new wheel set! Thanks to Rich for the help and pointing me in the right direction.
1612734731
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5dGVEX1NBEAE!2m1!1s0x0:0x7dfaefcc15c5cc53!3m1!1s2@1:CIHM0ogKEICAgICyteD_SA%7CCgwIi8KBgQYQsK6B0QM%7C?hl=en-US
Noble 215
google
https://www.google.com/maps/place/?q=place_id:ChIJbxCgaJCjhVQRU8zFFczv-n0
Good morning Max, We'd like to apologize for the lapse in phenomenal service you should expect from all of us at Fanatik. I will reach out to you shortly and hopefully find a way to make it up to you. All the best, The team at Fanatik
1612807334
2
Honestly its just another bike shop with an larger inventory. I had a few good interactions with them and have purchased my Levo SL as a result. This afternoon I purchased a 200mm rotor and mounting kit and additional parts amounting to a total purchase of $145, they refused to install the rotors I bought and would like me to wait two weeks for such a simple task. It is such a simple 5 min operation. I honestly do not understand their mentality. Its like purchasing handlebars and waiting 2 weeks for the shop to cut them to size. Or buying a fork and waiting 2 weeks to cut that steerer tube. I figure purchasing and service should be together for such a shop like Fanatik. The lady behind the counter was nice and offer me the option to buy more tools to install the rotors. But I think she misses the point completely. I can install them myself. Ive spent a total of 8k in fanatik But the shop wouldnt give me an additional 5 mins of their time and effort. I havent had this strange interaction in other shops in the Seattle area. Ill be taking my money elsewhere. They have better service anyways. Max
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