Hi, Melissa G., we are sorry you were unhappy with your purchase from us. We have stayed in business for 26 years because we do care about our customers and the products we imprint and sell. If I might, please let me explain a few points you made in your comments. We do not charge an obesity tax, however you are right there are upcharge cost for garments at or above size 2XL. Every business in the imprinted industry buys from the same vendors where sizes youth small to adult XL are the same price, but there are upcharge cost for larger size garments, which we need to pass on to those buyers. If your garment did not fit you, we are sorry. Our business is a Custom Imprinted Apparel business. We do not stock or inventory custom orders, we only imprint what is ordered from us which helps us keep our cost as low as possible. To help customers make the right sizing decisions we supply sizing charts on all of our custom Order Forms and Online Stores or you can stop in our Display Room anytime where we have sample garments for sizing purposes. I am proud to say we do see our imprinted apparel on Westerville residents that are many, many years old! We enjoy seeing our customers continue to wear the quality and value items we sell. However, most importantly, if you have a poor quality imprinted garment we would love for you to contact us. We care about what goes out our door.
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Everything I've gotten from them has been expensive, and adds an obesity tax if you need anything over XL. The items also all began to fall apart within months of receipt. Also - if it doesn't fit, too bad. No refunds. Addition: Just because it's "industry standard" doesn't make it right or okay.
Began corresponding with Pat "the owner" late last week reguarding a small order of 5-6 plain non-printed tees. I informed Pat I was aware that JC Manny was a printing company as I have used them for five years for my tee needs. Pat responded with a price point for the plain tees and information on how to order, even told me there would be about a "3 day turnaround." Monday morning 3/5/2018 arrives and I went to order these shirts and Pat was now unwilling to help. Sending me a snarky email in response to my order stating "you know we are printing company?" When I responded reminding Pat that just last week I was given the information and go ahead to order, this person shut down and stated they are 'overwhelmed with orders and thanks for understanding. ' No offer to help. Just a blanket statement of sorry that was mixed with contempt and snark. Now, this isn't my first dealing with Pat. When placing orders over the past five years I have been met with similar disdain with every question I send or adjustment I add to my order, even if it is within the timeline given to make changes. This lackluster customer service is nothing new for JC Manny and Pat. There are several new print shops in the area that have great quality and amazing customer service. Check those out, they don't seem to be as 'overwhelmed ' and are always willing to help.
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