I am the owner of wow custom tees and was directly involved with your order. I am sorry that you feel you did not get the quality customer service that we pride ourselves on. When you initially called, we agreed to timing, but when you called again to change the order, we communicated that we would need another day to complete the order. Although you agreed to that timing, you later changed your mind again and requested same day service, which at that point, we could not accommodate. We apologize again for any inconvenience. Yes, we are a small business, and as such, we are very serious about providing quality work in a timely fashion. myung
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called to order 25 shirts for my company and they agreed to have it ready within 24 hours. 24 hours later I call to see if its ready and each employee gives me another excuse as to why its not ready. I emphasized prior to placing the order that time is of essence (flights and conferences involved) after THEY gave me THEIR word! Obviously empty words but hindsight is always 20/20. When I voiced my complaint, Aaron and the female receptionist shut the phone mid conversation. After spending $400 and 30 minutes on the phone with them concerning the design, the time by which it should be ready, the failed. Also, they did not only fail, they called me back and forth like 7 times with different timelines it could be ready throughout the day but it was just to keep them busy. They Obnoxiously failed. They did refund me but they cannot refund the time wasted on my part. If you want normal customer service, deadlines the company obeys by, and a finished product (duhhhhh) - go else where! Because Wow Custom Tees is WOWWWWW HOW TERRIBLE CAN WE BE?! Save time, order online, or go to a big name franchise. They are a scam. But more importantly, a waste of YOUR valuable time.
I am the owner of Wow! Custom Tees, and I don't believe you visited us. I think you meant to write a review on JPT Design Team Inc. that shares space with us and sells women's clothing at wholesale. If you want, you can visit JPT Design Team Inc. on Google.com and write a review.
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The owner of the store is kind of creepy but at least the employees are nice and not creepy. Also wish the owner of the store would just let the employees handle what they are doing because the owner kept interupting the process which made it much longer than it needed to be.
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