Thank you, Vicki, for taking the time to share your experience. ZSIPS strives to provide great customer service, and we are very sorry this happened to you. Please email [email protected], we would like to discuss this in further detail. We want you to feel good about looking good and hope to hear from you again soon.
1665156443
1
Zips was great until recently. My order came back with lots of wrinkles, nothing like the quality service we use to receive. Last order smells like vomit, and stunk my house up when I brought my clothes back fro Zips. One pair of pants had some kind of stain that bled on them. Clothes aren't pressed well and I end up having to iron them after I bring them home. There is a new woman working that does not do her job well and needs to be gotten rid of. Somebody needs to get the problems fixed! I will be taking the order back to be redone!
Hi Wesley, we cannot locate any customer account in our database with your name. Please contact us directly at [email protected] so we can address this issue you claim to have experienced. We are committed to excellent customer service, but we'll need more information in order to make any progress.
1631206029
1
I pointed out an oil stain on a garment and asked if they needed to mark it before cleaning it for extra treatment. The team said no - and then when I went to pick it up, the stain was actually worse, and smeared into my garment. Will not be returning.
Fantastic dry cleaner! Glad I found this place before going to others! Very inexpensive, vary fast service! Conveniently located, with many parking spots nearby. Absolutely recommend!
Hi Paul, we're sorry to hear about this recent experience. If we are unsure how the fabric will hold up in the dry cleaning process for any reason, we will sometimes reject the garment. However, we'd like to look into this further for more information. Would you mind e-mail us at [email protected] with your best contact number, along with the phone number associated with your ZIPS account so that we can get you in touch with the general manager of the store?
1584025695
1
I'm in law enforcement and I'm not sure if this has anything to do with it or not but.... I brought in a vest made of cordura (nylon and other material). The label specifically and clearly says it can be dry cleaned. This business refused service. Saying they can't do it. When asked what the reason was, short answer given was that they just couldn't do it. I guess manufacturers don't know what they are talking about.
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