As a financial advisor, the level of service from Plum Super has without doubt been the worst I have experienced from any superfund. We have waited almost three months to increase the risk benefits on a client superannuation with no response from Plum Super after numerous emails and phone calls. Would not recommend this company to anybody to invest their super in. Returns in general have been favourable because of share markets not because of the astuteness of the superfund investment teams.. Someimes you get what you pay for so when you look for the lowest fee, expect the lowest level of service.
I have been with Plum for some time, have had recent claim process with them, found them to be very supportive throughout, transparent and totally upfront in requirement's. Yes it takes time but so long as you provide open and honest communication and information about conditions and how they affect you, they will guide and advise you all the way.
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