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Caratco
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Caratco reviews
Information about Caratco
4,70
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtczR1TnFBRRAB!2m1!1s0x0:0x1f16e92c1a8d837d!3m1!1s2@1:CIHM0ogKEICAgIDms4uNqAE%7CCgwIyPyKkAYQ-Im-0gE%7C?hl=en-US
Colin Howe
google
https://www.google.com/maps/place/?q=place_id:ChIJQRFF1hFgwokRfYONGizpFh8
Hi Colin, We apologize for the shipping situation, however we did work aggressively on the situation. There was 2 lost or stolen package claims opened immediately when you had mentioned it to us back in January, one from your side as the receiver and one from our side as the sender. Unfortunately USPS had denied and closed both cases due to insufficient proof of mishandled delivery and that their tracking number indicates that a signature confirmation delivery was made. Since both claims were denied, we were unable to file a claim with our insurance to issue you a new piece or a full refund because the tracking records indicate that it was already delivered via a signature at your residence. We spoke to your local Post Office on your shipment and they suggested that the receiver reach out to their Post Master for escalations in lost or stolen package situations, which we have emailed and sent you the information directly. In an email thread, you had mentioned that another post office had reached out to you to help you escalate the issue, however we did not hear any follow up with you on that. We also suggested you reach out to your local package deliverer for more information about your package as they were the last individual to have dropped it off at your residence. If you have any new updates on an escalation lost or stolen package claim to the local Post Master that would give sufficient proof for an insurance claim, then we would be happy to assist. Best, Carat & Co.
1645552154
1
I ordered a timepiece over a month ago from Carat & Co. with a signature confirmation on the USPS parcel delivery service. The carrier mishandled, lost or possibly even stole the item by signing for me the recipient (no one was even home at the time of the supposed delivery attempt). Carat & Co. has not worked aggressively to file a claim on behalf of me as the buyer. Buyers beware that support will be limited or non-existent in the case of a delivery issue. I understand the shipping policy absolves them of responsibility for a stolen item after a successful delivery, but this cannot be categorized as a successful delivery attempt. Carat & Co. is not upholding the promise of an insured, signature request and place the liability on me.
1656275078
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPbU5xV2RREAE!2m1!1s0x0:0x1f16e92c1a8d837d!3m1!1s2@1:CIHM0ogKEICAgIDOmNqWdQ%7CCgsIhoHjlQYQoPTVcw%7C?hl=en-US
harry li
google
https://www.google.com/maps/place/?q=place_id:ChIJQRFF1hFgwokRfYONGizpFh8
Hi Harry, We are sorry to hear this happened in our store, more importantly that you felt uncomfortable and had a bad experience. We would love to correct this behavior and make sure this never happens again - if you would be so kind could you provide us more detail and email us at [email protected] ? We do not tolerate any behavior based on judging appearances or language. Carat & Co.
1663600080
1
昨天我去给我的朋友看生日礼物在上二楼的途中听到有女员工在背后窃窃私语议论我在二楼的女员工更是直接语气咄咄逼人赶人出店请问这是因为我说中文还是穿着普通 店里的装修和商品都不错但是请不要以人的穿着外表判断他人
1623348843
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxaWZiWHVRRRAB!2m1!1s0x0:0x1f16e92c1a8d837d!3m1!1s2@1:CIHM0ogKEICAgICqifbXuQE%7CCgwI66yJhgYQqOjlmgI%7C?hl=en-US
Regal Yin
google
https://www.google.com/maps/place/?q=place_id:ChIJQRFF1hFgwokRfYONGizpFh8
Hi Regal, Congratulations on your new watch! Thank you so much for your 5-star review! Were happy to hear we were able to provide a positive shopping experience. Carat & Co.
1623426066
5
Recently, Ive been looking for my first luxury watch and decided to visit Carat & Co since Ive been walking by it for years. To my surprise, the store is so beautiful with an endless selection of high end jewelry and watches. I was greeted by the friendly staff and was introduced to Derek. He took me around the store to show me pieces I may be interested in and spent a lot of time educating me on each piece I asked to see. He was never impatient no matter how many questions Ive asked or the fact that I was undecisive. When I finally decided on which watch I wanted, I revisited Carat & Co to order. The service was so amazing, Ive already placed an order for my second watch there.
1563681642
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVdk9hQmRnEAE!2m1!1s0x0:0x1f16e92c1a8d837d!3m1!1s2@1:CIHM0ogKEICAgICUvOaBdg%7CCgwI6sbP6QUQuILA5AI%7C?hl=en-US
CEM
google
https://www.google.com/maps/place/?q=place_id:ChIJQRFF1hFgwokRfYONGizpFh8
Hi Chady, Thank you so much for your 5-star review! All the best, can't wait to catch up again. Carat & Co.
1563720245
5
The best AD Ever! purchase with eyes closed! love these guys and can't wait to be back!
1611076311
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5aEo2bHhBRRAB!2m1!1s0x0:0x1f16e92c1a8d837d!3m1!1s2@1:CIHM0ogKEICAgICyhJ6lxAE%7CCgwI16WcgAYQwNHDqgE%7C?hl=en-US
Wenyu Huang
google
https://www.google.com/maps/place/?q=place_id:ChIJQRFF1hFgwokRfYONGizpFh8
Hi WenYu Huang, Thank you for your feedback. We looked into your Tissot strap order placed in November 24th 2020 and arrived to our store 3 days later on November 27th 2020. Our records indicate that our team called your phone, however was unable to reach you thus leaving a voicemail to notify you that the strap had arrived and that it was ready for installment onto your watch. We did not hear any response from you. When you were available to come pick up the strap, of course for your safety and for social distancing we offered you to comfortably sit on the couch in our waiting area as we complimentarily installed the Tissot strap onto your Tissot watch for no extra service charge to you. This one-star review is very astonishing as our team did everything that we had set the expectation for you and were waiting for you to respond or come to pick up your strap. We apologize that you did not receive these messages, however our records indicate that there were voicemails left and several attempted calls made to your number. If you would like further clarity, we would be happy to discuss, please email us at [email protected] Thank you! Hope you stay safe and healthy.
1611163389
1
No service. I was order the watch strip in this store. They let me waiting over 2 months. When I came to the store to change the strip, they just let me seating on the couch. Waiting waiting waiting...
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