Dear Ms. Ford, thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our hotel accommodations, services and amenities. We aim to provide our guests with a high-quality experience, and we hope you will give us another chance in the future.
Dear Ms. Berger, we greatly appreciate your feedback and thank you for your patronage over the years. As you know from past visits, nothing is more important to us than providing our guests with a positive experience. We are deeply disappointed and apologize for the level of service you experienced and have forwarded your comments to the team for improvement purposes. We hope to welcome you back in the future to the high-quality standards of hospitality and professionalism we are known for. Thank you.
1659718887
1
We have stayed here many times over 40 years. We also rent a condo in the area. When we don't stay at the Catamaran we always go have drinks on the bayfront patio several times as so many wonderful memories including our honeymoon at the Catamaran. We went to have drinks and appetizers this past Monday and even though more than 1/2 the tables were empty they would not seat us as they had reservations for "preferred seating". The hostess was not very nice about it. We never tried to again this week. So disappointed!
Dear Mr. Pearson, your 5 star review speaks volumes. Thank you for visiting the Catamaran Resort Hotel and Spa. We hope you enjoyed our tranquil tropical vibe, unbeatable Mission Bay location, on-site water sport and bike rentals from Action Sport, talking, exotic birds and many other activities and amenities. We look forward to your next visit. Best wishes.
1664910852
5
There is no place better on Mission Bay then the Catamaran !
Dear Ms. Jackwin, we appreciate you taking the time to share your experience at the Catamaran Resort Hotel and Spa. Thank you for choosing to stay with us, and for your kind words about our outstanding Mission Bay location and peaceful grounds. We are glad to hear that you enjoyed having breakfast with views of the bay at Oceana Coastal Kitchen, our signature restaurant. We hope to see you back with us soon.
1664832810
5
It is so peaceful here. You'll have a typical San Diego experience. I'm having breakfast outside overlooking the bay. I'm watching girls do pilates on their paddle boards. Just walk across the street and you're at the ocean. Learn to surf. Lot's of great restaurants and shops. Best location.
Dear Shaughnessy, we are so sorry to learn that your stay fell short of expectations. It is our goal to provide all of our guests with exceptional experiences. On the note of fees, we strive to be as transparent as possible with our fees by listing them on our website and in our confirmation email. We hope to have the opportunity to welcome you back in the future. Thank you.
1660835889
1
Hidden resort fees on top of hotel cost that get charged after the fact. This way they can make the hotel seem cheaper than it is. Shady.
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