they are really worse! lack of response. the server delivery is fast but the IP delivery take days. no response to ticket, email and you can not use the server without additional IP for our project. very bad customer service!
Nightmare! If you have a business stay away from this company! Worst customer service ever! Slow and inefficient. I have tried for over 2 weeks now to transfer my domain to them. A copy of my Passport and a Bill from my previous Registrar including my full name and the domain in the description is not enough for them. They insist on providing an old address from when I first bought it 5-6 years ago. Silly! They say they can not prove I am the owner. I have called several times to try fix the problem. The call centre is in Ireland so on top of being useless I am paying international call rates.
Great service! They answer on the first ring nearly every time I've called, this is obviously only when they are open between Monday to Friday from 9am to 6pm, they are always pleasant and quick to any resolve issues. Don't expect them to help you with problems relating to managing your server setup because that's down to you! You should really hire a professional if you are having problems managing your setup.
Not answering phones, downtime is already 2 hours now...
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.