Your returned package was either lost in transit or delivered to the wrong address. Since it was lost, it is your responsibility to file a claim with the shipper you used. We cannot issue a refund for an item we never received back.
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Horrible experience unfortunately...returned my suit due to a sizing issue and was told it was delivered to wrong address even though it was the address they had provided me. Still waiting for my refund over a month later...
Extremely rude customer service. Inquired about the sizes of a shoe available and whether a larger size would substitute. Aaron answered only the first half of the question in candid terms, which I can forgive. But when I resubmitted the second half of the question he responded with "there's no way...", as if it were a stupid question. Glad I won't be giving them my patronage after all.
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