Paul, I also reached out to you on Yelp, but I apologize for the negative experience you and your party had, and we're taking your feedback seriously. I'd love to have you join us again so we can knock it out of the park. If there's anything else I can do or if you'd like to continue this conversation please reach out to me at: [email protected]
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Horrible Hospitaliy from Manager Stephanie on 10.17.21. We had guests visiting from Las Vegas and wanted to check the local bar out in our community. This was a place I wanted to bring our friends who enjoy craft beer and is literally downstairs or walking distance from where we live. When we went to the counter to order, Stephanie the manager, in an aggressive tone said "WE HARD CLOSE AT 11". We were not expecting 5 star service, but a "Hi, welcome in. What can I help you with?" would have sufficed. I believe that should be standard hospitality. Especially, working in the service industry. We had an hour before closing, but Stephanie made us uncomfortable in ordering anything. We had questions, but did not feel comfortable to ask. It was an awkward silence for minutes as we looked at the menu. It was our friends first time in the Bay Area and was excited to visit new places. A few minutes pass and Stephanie said again "we close at 11". I shook my head and nodded. I kindly said to her, yes you did mention that. I had a discussion with my friends and were thinking of ordering a flight to share so we can try the different flavors and get out their way. As we were about to order our drinks, Stephanie said again were closing at 11. At this point I was upset with the repetitive mention of their closing. I told her I understood they were closing at 11 and if she didn't want to serve us than we can leave. So we did. If the owner of this business is reading this, please know we were not being aggressive with the staff. An hour before closing the staff already had everything closed up for the day. I know COVID hit business pretty hard and we were trying to support the business in any way we can. It was a distasteful experience and hope others do not get treated in this matter. We understood the first time around and that's why we tapered our choices to reflect the time. We visited the establishment a few weeks prior at the same time and did not receive the same treatment. In fact, the other two ladies were helpful with the selection. I apologize I don't remember their names.
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