Hi Helene Berkowitz, Weve made every attempt to contact you and address your concerns but have not been able to get through. Thus, wed like to provide some details to clarify some claims: On 1/26/2022 @ 3pm we received a call from you for no heat and no hot water. We arrived to find that a prior plumbing company had installed a new water heater and advised you to reach out to them to finish the work. You declined, and as a courtesy we offered to finish the installation. On 1/27/2022 we came back to finish the work and made sure everything was working and checked before leaving. On 1/30/2022 @ 7:20pm you called again stating no heat. We informed you that due to the winter storm that was ongoing, we didnt have available techs to dispatch and provided some alternative companies to call in the meantime.
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HORRIBLE. THE FIRST VISIT HE DID NOTHING EXCEPT CALL THE BOSS BILLY and then CHARGE $409. Next day Billy came hour late stayed less than two hours talked on his phone didnt concentrate. After a day my boiler went out. Billy told me to call someone else. I did. New plumber said Billy forgot to turn water back on the boiler. I was horrified. I paid them $900. Then $350 to new plumber to fix their irresponsible work. Do not use them.
Much appreciated Debbie! Look forward to working with you again!
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These guys are terrific. They are responsive, courteous and efficient. I had to have them come twice this week for two different issues. Both times, they were able to come the day I called. They solved the problems and are very easy to deal with.
Good services can be hard to find especially when you need help right away. Ariel Plumbing fit us in on short notice and provided professional and high quality work.
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