Thebabyresale reviews

1626462372

Roxanne Connor

google

Hi Roxanne, we apologize to hear about your recent store visit. We appreciate you for taking the time writing this review. It seems like Walmart price had dropped due to roll backs from the time we priced it originally. We would like to address this asap. Please feel free to send us a text message to 619-333-6653 with the best number to call you back. We want to take care of this for you. We hope you can give us a chance to make this right. Thank you.

1626464024

1

I went on a Tuesday 7/13and bought a Baby Trend snap and go car seat caddy stroller for $39.99 (which is only being sold for $49.43 at retail stores, brand new). I figured thats a pretty good price especially since Im helping a private business. When I got there, I asked how it closes. The handle was stuck so they tried to fix it with WD-40 which I found odd because this should of been checked/expected before they put it on the floor. When I got home, I inspected it even more and realized its a very old brand. The new brand and the brands even later than today have 2 straps in the middle to hold the car seat, this one didnt and looked really old and beat up. $39.99 was definitely not worth the price. I was able to get a somewhat newer brand, still second hand for only $20. So I decided to come back to this store and resell it back knowing Im Not going to get all my $ that I paid it for. The employee asked what Im expecting and I asked her their policy. She said usually half of what Walmart is selling it for brand new and I mentioned that retail stores including Walmart is selling it for $49.43. So based off what she said I then expected at least $20-25. She was texting her manager and she asked me again what Im expecting. Due to her asking me again, I decided then maybe $30. Then she comes back and gives me four different numbers, not really explaining it well and said we can do $11 cash, $13 trade in value today, $15 towards any product that doesnt have a yellow dot and $19 in clothing The way she explained it, I took it like thats the trade and I would get all that also a bit confused because she kept asking what I was expecting back and the fact they go by half of what Walmart sells it for. So I decided in my Mind let me do the $13 trade in value and get the $11 now and get the rest later. When I was ready, she then explained it in better detail that I get to choose ONLY 1 of the 4 options. I was shocked!!! How do you ask me what Im expecting and then you already have what youre going to offer me which is nothing close to what you offered me or said your resale policy was!!! So I decided to get the $13 trade value since my daughter wanted something in the store. She picked 2 items that ended up being $14.07 so I asked if we can just have a clean trade since it was only $1.07 difference and I was already getting cheated especially when I never used the item and bought it directly from them and i havent even had my baby yet! She had to ask her manager and basically said no. The whole process was horrible. They have no clear policy and you feel and get cheated. I basically paid for a used stroller the price that I couldve gotten as brand new! NEVER going back there again. Youre going to be cheated!!!

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Bonnie Edmonds

google

Hi Bonnie, Im very sorry for this unfortunate experience you had at our store. It seemed like our employee made a terrible mistake. That was not the right offer. If you can give us another chance, our store manager will re-evaluate them and give you the breakdown of the right offer. Thank you.

1600994258

1

$27.00 For oofos shoes never worn tags and Chico stroller and a double stroller with a gallon size bag of clothes. What a joke

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James Rice

google

Thank you so much for taking the time to leave us this amazing review. We appreciate the support! We hope to see you again soon!

1615421233

5

Me and my wife are having our first baby and would highly recommend this store. They are well stocked and nothing for sale looks like it was second hand.

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Samantha Arpallan

google

Hi Samantha, we are so happy that MJ has created such a great experience for you and your husband. Thank you for the kinds words about our store. We strive our very best to make sure that the items we sell our sanitized, steam cleaned & organized. Were glad that you found the best deal on breastpumps at our store! We hope to see you again soon!

1659628701

5

Wow ! My husband and I loved this store in national city ! We were looking everywhere to find a nice stroller and we ended up finding so much more ! Everything is steamed and cleaned and organized properly. We got so lucky and found a pump in style Medela for less than half a retail price. Im so happy and MJ was extremely informative and let let us know so many details about how the store works! Will definitely be coming back

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Jodie Merritt

google

2