Terrible. Contacted them in November for a Ummrah Package still waiting for a quote. Completely bad customer service and lack of communication means you dont know what is happening. Lucky i didnt pay them, however i have now got to go to alternative Ummrah package providers and ticket prices have gone higher. So in affect they have cost me alot.
A very well respected family running a family business. Had the pleasure of doing umrah with this family of hajjis and absolutely loved the experience and the services provided on the grounds of makkah and madina.
Alhamdulillah our group of four, including my elderly father and my mother who has to very frequently use a wheelchair, experienced Hajj using services from Uncle Arif and his family. They responsibly took care of us all and provided all the help and amenities as and when required, even till the time of our flight back home. Couldn't have asked for more. I am recommending them to anyone and everyone. JazakAllah khair to everyone in Arif Hajj and Umrah Services.
If you want a step by step guide of how to ruin a once in a lifetime trip, look no further than Arif Hajj and Umrah Group. Firstly, they somehow managed book the wrong package, after we agreed which one to use. At first we thought like other people to let it go as an unfortunate oversight. However, the sheer arrogance and mismanagement went up a notch when we got to our destination. Lifts that did not work, the hotel room in a terrible state and the food was not even a soup kitchen's standard. The family who ran the group walked around like they were 10 men and bullied their way around. I am glad to say our complaint has been accepted at a high level, which should make them see reality. After seeing them win awards and have really positive reviews, its fair to say either they are paying people or its being done through fear. DO NOT go near these guys. Its poison and above all they will blackmail you for forgiveness at Arafah!!!!
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