Possibly one of the worst Costa's I've been in. Arrogant and dismissive staff, rather too sure of himself and his abilities while leaving more than half of the tables un-cleared with only one other table occupied and the hand sanitizer bone dry and empty. Worse though was his attitude of speaking slightly too loud and clear as if to imply that my Asian wife didn't speak English, a rather insulting assumption. Just to be clear, he made no effort to raise his voice to me or the following customer so it most certainly was not a "muffled mask" issue. Also the poorest flavour of coffee from any previous visit - burned and ill prepared. I will not be back.
I dont normally leave a comment about a place but felt I should have. I dont go to this Costa Coffee often but went to see a friend for coffee due to it being a lovely day. This visit was on 23 August 2021 at 11:23 am. Good and quick service. Iced mocha was average but needs to have more coffee in it as I could barely taste it in the drink. Track and trace id numbers not very clear. However this is where your company comes up short is I wasnt able to use the toilet due to a man who was not in a Costa Coffee uniform being in the ladies toilet possibility doing maintenance who said something to me which I could not understand due not being able to hear what he said due his mumbling. I wouldnt have been in had I known work or something was going on I hadnt have gone in. Put a sign up on toilets to say that you are doing maintenance or out of order due work being done to toilets, this would save the awkwardness of your man and customers. Put track and trace id numbers outside before entering and encourage staff to show customers where the id numbers are inside. Maybe even use bright font colours for your id numbers, laminate the sheets of paper then blu tack the laminated sheets with the id numbers to your table. This would help everyone with track and trace id number being clear and visible to all of customers.
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