I had an appointment with Derrick for 11 am on a Thursday. Went in and was told that Derrick was off that day. Still wanting to get my haircut, I decided to wait for another barber. Its 11 am on a Thursday. There are 4 barbers scheduled to be in. Waited til 11:30 am and only one barber shows up on time: Tobias, who is then overwhelmed with 4 walk-in clients who he has to service alone because every other barber is missing in action. Really poor experience and zero customer service at Erskine Reeves. Dont waste your time or money at this poorly run business.
The stylists at Erskine Reeves are good at what they do, they seem to take the time, and care it implies, to tend to your service, Ill give them that. They also have a unique atmosphere and environment. I visited the new location at Woodfield and was excited to see their new expansion. However, Ive made a total of two appointments and at both, I was told to wait...for my own appointment, sometimes over an hour. The first time, I waited for about an hour and ten minutes. But even then, they only were able to give me my haircut because I complained as I was late to an event. The stylist I had made an appointment with was still cutting other peoples hair. I was nonetheless happy with the skill of the stylist that gave me the haircut instead, so I decided to give it another shot. The second time was almost no different from the first. Except, this time, there was only one available barber. While I waited for my own appointment I was able to see the barber schedule walk in haircuts right in front of me while I waited for my own appointment. I assume the this is to maximize the money she was going to make that day- take a few walkins right before my cut to then get my money, which was a safe bet due to the fact that I booked the appointment in the first place. These experiences speak for themselves, and I dont think Ill be back here. Good luck to anyone that books an appointment, it wont be at the time you schedule at.
Very sleek, narrow hair salon. The stylists all seemed friendly and efficient. The news was on the television during my visit. The salon is inside Woodfield Mall near Nordstrom's.
Overpriced for a amateur job was not satisfied they didnt even put the razor on my lining but charged as if they did do not recommend this shop
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