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RemoteLock
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RemoteLock reviews
Information about RemoteLock
3,58
65 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBbmFEN3JRRRAB!2m1!1s0x0:0x82ae322c9c822502!3m1!1s2@1:CIHM0ogKEICAgIDAnaD7rQE%7CCgwIxNTw2AUQgMya1QM%7C?hl=en-US
Ether Dan
google
https://www.google.com/maps/place/?q=place_id:ChIJBU2Nond-bIcRAiWCnCwyroI
Hi Dan, thank you very much for taking the time to write a review. As with any young and growing company we are navigating our path and trip once in a while. Thankfully our loyal customers recognize this and have been patiently persistent in their feedback. We have taken very deliberate steps to redefine and strengthen our support team. We are tripling the size of our support team so that every customer is cared for appropriately and quickly. I am sorry that you werent here with us to see these fantastic changes take shape. My very best wishes for your career success!
1520017069
1
Figured I'd write a review of the company too, given that I used to work there as well. These guys are a joke. The tech support started taking a dive about two years ago when they hired one particular gentleman team that doesn't know what they're doing. The team is a joke and the idea that any of them could diagnose an issue for you is a pipe dream at best and a horrifying reality when you realize you're talking to someone that's kept on staff because they suck up well, rather than know what they're doing. Seriously, if you have an issue with your product with these guys? Better hope it's when their lazy staff is actually taking phone calls. Unless you're a high end customer, you will not be getting any attention from someone who has a clue. Edit: thanks for the response. Curious, does your tech manager still know nothing about the systems he manages? Because your exciting growth is destined to stagnate when your leadership is clueless.
1603123431
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpeUlENmZ3EAE!2m1!1s0x0:0x82ae322c9c822502!3m1!1s2@1:CIHM0ogKEICAgICiyID6fw%7CCgwI5_G2_AUQ8PWjngI%7C?hl=en-US
Glen Mitchell
google
https://www.google.com/maps/place/?q=place_id:ChIJBU2Nond-bIcRAiWCnCwyroI
1
We have multiple rental properties. At first we purchased two RL-2000s. Almost immediately we had problems with the buttons sticking. When we notified RemoteLock they admitted it was an issue with that model & recommended we upgrade the lock. They gave us a little credit towards upgrading to the RL 4000s. We have a total of 3 of the RL 4000s, 2 of them have already failed in less than a year due to the * key failing. When the * key fails, the tenants cant change the code to their personal code & are stuck using a 10 digit code their entire stay. When I contacted RemoteLock about the problem they notified me they were no longer making the RL 4000 model & replacement parts arent available. Their solution is upgrade again. Theyre offering a $75 credit for a $400 lock they sold me less than a year ago. Ive had conversations with brokers that run property management services & theyve had similar experiences with RemoteLock. I will never use RemoteLock again.
1639011466
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHczlPdVNBEAE!2m1!1s0x0:0x82ae322c9c822502!3m1!1s2@1:CIHM0ogKEICAgIDGs9OuSA%7CCgsIiqnFjQYQ8IbaHg%7C?hl=en-US
Timothy McDonough
google
https://www.google.com/maps/place/?q=place_id:ChIJBU2Nond-bIcRAiWCnCwyroI
Thank you for the feedback Timothy!
1639087356
5
Had a lock ownership transfer when I bought a property - RemoteLock staff followed up with me twice, walked me through the process and gave me a quick tutorial on use. Shout out to Zack C. for their amazing help.
1604880436
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpeFpTOFF3EAE!2m1!1s0x0:0x82ae322c9c822502!3m1!1s2@1:CIHM0ogKEICAgICixZS8Qw%7CCgsItJCi_QUQ0LqkCw%7C?hl=en-US
BETR VACATIONS
google
https://www.google.com/maps/place/?q=place_id:ChIJBU2Nond-bIcRAiWCnCwyroI
5
Excellent, Customer Service team. They scheduled and appointment time that suited my time and had my issue solved immediately.
1503098358
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBamNXX1VBEAE!2m1!1s0x0:0x82ae322c9c822502!3m1!1s2@1:CIHM0ogKEICAgIDAjcW_UA%7CCgwI9uvdzAUQwOPwkwM%7C?hl=en-US
SkyRun Vacation Rentals
google
https://www.google.com/maps/place/?q=place_id:ChIJBU2Nond-bIcRAiWCnCwyroI
2
OLD products (the RL-2000 and 4000) are outstanding. Customer service, horrible as everyone else here says. NEW products are unbelivably poor. Shows why manufactures are using zwave as a technology and not wifi to connect to locks. the locks only connect every 8 hours(!!!) so if you press 'unlock' on their app or portal (which are both very good btw...), the lock won't unlock for up to 8 hours. incredible... and if you set it to connect more regularly, the batteries run out in a matter of a few days... did anyone do any usability testing? unfortunately their focus on the NEW/connected products (probably a customer service nightmare since they simply don't work) means that their quality and support of the RL-2000 and 4000 products have become bad too... about 1 in 2 that I get are DOA. Which is an issue when you can't get ahold of anyone. we are big enough we have our own rep and he is always available to reassure us and comiserate, but without any support behind him, it's usually empty promises in my experience.
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