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Bayhomeandwindow
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Bayhomeandwindow reviews
Information about Bayhomeandwindow
4,04
79 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLclllb3dRRRAB!2m1!1s0x0:0x843bc772359eee14!3m1!1s2@1:CIHM0ogKEICAgICKrYeowQE%7CCgwIuq_0igYQ4KLyoAI%7C?hl=en-US
Wenhui Hu
google
https://www.google.com/maps/place/?q=place_id:ChIJ7QBuxq3pj4ARFO6eNXLHO4Q
Hi Wenhui, We were so sad to read that we let you down, so we reached back out (with a DM) for your contact info. It is hard to say what caused this delay without more info, but I can tell you that some of our best factories experienced some delays in January and February. We did our best to keep folks informed, but we must have somehow missed you. Thankfully, shipping returned back to normal last month, but we feel terrible for leaving you feeling this way. If you would be kind enough to reach back out to us, you will find us willing to work hard to leave you feeling better :-) Please feel free to reach out to me directly. Jeff Falcon President Bay Home & Window 925-846-3400, Ext 112
1618443649
3
- update - Owner reached out after I shared my experience online. More frequent followups were conducted since then and we eventually had installation done in June. - original post - We ordered window treatment back in Dec and had a lot of trouble with the payment plan. After multiple phone calls and escalation to management it finally got resolved. Estimated delivery/installation was March. Came March we didn't hear anything from them. I called only to be told it's been delayed to April. Absolutely no communication whatsoever from this company regarding the progress or delay. Promised followup never materialized. Seems like they are only interested in taking your money, providing quality service to customer is nobody's concern or priority.
1569699146
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwX29HVzZ3RRAB!2m1!1s0x0:0x843bc772359eee14!3m1!1s2@1:CIHM0ogKEICAgIC0_oGW6wE%7CCgwIyuq-7AUQ8M-JoAE%7C?hl=en-US
saranya chandrasekaran
google
https://www.google.com/maps/place/?q=place_id:ChIJ7QBuxq3pj4ARFO6eNXLHO4Q
3
Update: Got a call from the president of the company apologizing for the miscommunication on the install date, it is impressive how they value customers and strive to meet their expectation. Will update once the installation is done. Terrible !!!!!!!!!!!!!!!!!!!!!!!!!! Can't vent my frustrations here enough. It's been about two months since the first time we got the process started, from scheduling appointment, to have the designer come to our home, drafter appointment, and yet we haven't got the window shades treatment done still. I'm appalled by the worst customer service. Wish there was a way to put in negative stars.
1604720621
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpcVlHQzB3RRAB!2m1!1s0x0:0x843bc772359eee14!3m1!1s2@1:CIHM0ogKEICAgICiqYGC0wE%7CCgwI7a-Y_QUQoJHQ0AI%7C?hl=en-US
Taehong Ha
google
https://www.google.com/maps/place/?q=place_id:ChIJ7QBuxq3pj4ARFO6eNXLHO4Q
5
I order 6 sets of wood shutter for my new home window. The quality of the shutter was really good, top of the line. It was very easy to set-up measurement appointment too, Delivery and installation was right on schedule. No complaint.
1645831338
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXNXNxTnBnRRAB!2m1!1s0x0:0x843bc772359eee14!3m1!1s2@1:CIHM0ogKEICAgICW5sqNpgE%7CCgsIqsnlkAYQ2MTfQA%7C?hl=en-US
Andrew Wong
google
https://www.google.com/maps/place/?q=place_id:ChIJ7QBuxq3pj4ARFO6eNXLHO4Q
4
I've got an issue with a shelf. I wrote a review about it and was contacted by the company. I was asked to take the review down pending the company coming to try and fix the mistake for a fee, so that is what I am doing. I am rating this four stars for now because my previous Yelp review was this rating prior to this issue being discovered.
1526525019
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnLWRqVzFBRRAB!2m1!1s0x0:0x843bc772359eee14!3m1!1s2@1:CIHM0ogKEICAgICg-djW1AE%7CCgsI29jz1wUQwJHmYA%7C?hl=en-US
Lloyd B
google
https://www.google.com/maps/place/?q=place_id:ChIJ7QBuxq3pj4ARFO6eNXLHO4Q
1
After numerous calls, texts and emails to have me confirm the appt for Graber shades plus giving them a 30 min window due to Bay Area traffic (the appt was Sat mid-day) the person was a no show after 45 mins. She did call after I called to cancel and ask to speak to a manager saying she was running another 30-45 mins late. She did call earlier but didnt leave a VM on my cell. The manager did call back within 30-45 mins after my initial call. Im giving them a second chance, if they have the product we are interested in, only because the manager had the courtesy to call back so soon especially on a Saturday and they do have a decent rating on Google. Update: Operations manager called Monday as the other manager on Saturday promised to check whether Graber had the shades we wanted. Im impressed with Bay Home& Window Management team and will give them 5 stars. The appt thing was frustrating especially having to wait over a month and then find out our window is too wide for the shade we want
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