Unfortunately there is no way of giving zero star, otherwise I would have given that. I think this company is a sham and they have no professionalism and ZERO customer service. They charged me for my purchase that I made on the website, even after almost a month there is no update on shipping. I have contacted them through email & whatsapp, no one replied. In whatsapp its evident they are seeing the messages yet not replying. Finally when I commented on Instagram post there was some reply which suggested we should talk on whatsapp where there is absolutely no reply AGAIN!!!! I even asked for refunds and there is no reply!!!! What kind of sham of a business is this?
I do have to agree with the other reviews, THEY NEVER REPLY BACK!!!!!! It's been weeks since I have called, left messages, messaged on Instagram, texted..... NO REPLY!!! I'm surprised they have so many followers on Instagram either this service!!!!!
I came across the Grand Trunk US when I was looking for an authorized Sabysachi retailer in California I contacted another retailer in Northern California first, but they never responded. I' m really glad they didn't because Gurpreet and Komal, the proprietors of TGT, were a dream to work with. After I reached out to them, Gurpreet contacted me within an hour and I was able to set up an appointment. After visiting their store in Pleasanton which is a fun haveli style boutique they patiently answered our questions and responded to inquiries about outfits for months via WhatsApp. Choosing your wedding outfits can be difficult especially if you love clothes. The team at TGT never lost their patience with us and Swati from the TGT team was super responsive to all of our inquiries. My now husband and I settled on Sabysachi for our ceremony outfits and I ended up choosing a Payal Singhal for my Sangeet and another Sabya for the reception. Everything arrived on schedule and was stunning. Komal's tailor handled the alterations that were needed in Pleasanton (my lenghas and gown were a bit too long and needed to be taken in), but we had out outfits in hand well before our events. The team worked to accommodate our schedules as we had to travel up from LA. We did allow plenty of time for our outfits to be made and shipped from India, and I would definitely start the outfit search early to avoid stress closer to the big day. I really enjoyed working with the TGT team and wouldn't hesitate to order outfits from them again. Komal and Swati were incredibly sweet and helpful while I was searching for my reception outfit and it was awesome to have their input and suggestions.
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