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Sandalhuddersfieldbmw
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Sandalhuddersfieldbmw reviews
Information about Sandalhuddersfieldbmw
4,33
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN1c002OU9nEAE!2m1!1s0x0:0x7a8797365f745aab!3m1!1s2@1:CIHM0ogKEICAgICusM69Og%7CCgsIw-TklgYQuPzxWg%7C?hl=en-US
Leanne Wood
google
https://www.google.com/maps/place/?q=place_id:ChIJtd7fUg_ce0gRq1p0XzaXh3o
Hi Leanne, We're sorry that you haven't received the level of customer service that we strive for here at Sandal. Are you able to email us your car reg and phone number to [email protected] please, so we can investigate further? Many thanks The Sandal Team
1658311364
1
Do not recommend. Cant get our car into the workshop for over a week to have a safety fault diagnosed. They do not recommend we drive the car in between now and then as the air bags may not work, yet state they cannot provide us with a courtesy car despite this being our only vehicle. This is the second fault we have had on this car in just over 2 years and on both occasions the service has been seriously lacking in compassion and accountability. The email address you have given below is returning a message to say that the person who monitors it has left the business. You may wish to consider amending your generic response to these reviews if that is the case with an email address that is actually being monitored!
1627897213
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhX3VuU0hBEAE!2m1!1s0x0:0x7a8797365f745aab!3m1!1s2@1:CIHM0ogKEICAgICa_unSHA%7CCgwI_fqeiAYQkNn62wI%7C?hl=en-US
Minhaj Din
google
https://www.google.com/maps/place/?q=place_id:ChIJtd7fUg_ce0gRq1p0XzaXh3o
Hi Minhaj I am sorry to read that you are having problems and I will sort this out straight away for you. This isnt an excuse, but our Sales Manager has been away so couldnt process the refund. This should have been mentioned to you at the time of your request for a refund. As mentioned, I am on the case and this will be sorted as fast as possible. Kind regards Greg Stainton Marketing Manager.
1627898704
1
Saw a bmw X4 online, I have enquired on the car on behalf of my mother in law because she is a vulnerable customer and helped her through her purchase. The sales women dont want to name was helpful at the beginning. Told her my budget gave her all the details to process it. I told her I wanted to be below 300 a month. The offer came out at 280 a month which we accepted. The order form was sent to us the next day and the part exchange mileage was wrong. It was 100000miles off. Contacted the dealership by email. Because I dont have much time to call because of my work. The payments came out way above 350 a month which was out of my in law budget. Paid a deposit 500 and still trying to get it back. Called in on 18/07/2021 to get my deposit back gave them my bank details to get it refunded. Still waiting to this day to receive my money back. Contacted customer complaint to try and get it resolved. Said the sales manager will contact me but didnt. It comes to the point like I feel like begging for my own money back.
1656617861
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURPZ3JfTklBEAE!2m1!1s0x0:0x7a8797365f745aab!3m1!1s2@1:CIHM0ogKEICAgIDOgr_NIA%7CCgsIhff3lQYQiMaDQQ%7C?hl=en-US
Tim
google
https://www.google.com/maps/place/?q=place_id:ChIJtd7fUg_ce0gRq1p0XzaXh3o
Hi Tim, Thank you for your 5-star review and great comments. We will pass it onto the team. We're glad you received the kind of service that we strive for here at Sandal. Please keep an eye out for your BMW UK survey over the next few days, and remember your recommendation is vitally important to us. Kind regards, The Sandal Team
1657871064
5
I called the branch to enquire about a late 2019 5 series and spoke with Paul, who provided a video tour of the vehicle. I asked Paul to cover certain aspects that tended to show signs of wear and tare. Happy with video I received I visited the branch with high expectations of the car. When I arrived I wasnt disappointed owing to Pauls accurate description. I did have one niggle with something I discovered through my own examination, partly because I am very thorough when I purchase a car. I have not reduced the rating as Paul and the team catered my every need and resolved the niggle in a timely fashion. I love the car in my short space of ownership. It is a vast improvement compared to the previous shape in every way. Many thanks Huddersfield BMW. PS the extra tyre and alloy cover is worth the price having taken out the cover previously with BMW
1664286373
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNlNzRqOGR3EAE!2m1!1s0x0:0x7a8797365f745aab!3m1!1s2@1:CIHM0ogKEICAgICe74j8dw%7CCgwIpf3LmQYQ-JvEzgE%7C?hl=en-US
Jason Tudor
google
https://www.google.com/maps/place/?q=place_id:ChIJtd7fUg_ce0gRq1p0XzaXh3o
Hi Jason, Thank you for your 5-star review and great comments. We will pass it onto Russell and the team. We're glad you received the kind of service that we strive for here at Sandal. Kind regards, The Sandal Team
1664287476
5
Just a brief review to thank Russell in the Parts team for his excellent service recently; I rang for a USB satnav upgrade to be sent by post having tried some local dealers (& attended one in Chester who flatly refused to post but asked me to return the next day to collect!). Russell located the upgrade for me and it landed on the door mat within 24 hours c/w the required code. Superb service and many thanks.
1664446415
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlNElIYmZnEAE!2m1!1s0x0:0x7a8797365f745aab!3m1!1s2@1:CIHM0ogKEICAgIDe4IHbfg%7CCgwIz9_VmQYQoNe77gE%7C?hl=en-US
Josh Metcalfe
google
https://www.google.com/maps/place/?q=place_id:ChIJtd7fUg_ce0gRq1p0XzaXh3o
2
Took my 3 series in for a recall on the break servo. Collected the car and found that there were multiple warning lights on my dash related to break system. Handed back to sandal who said it was related to my calliper wear sensor. I then took my car to a bmw expert who plugged into matrix and showed me the error code related to servo. I then rang bmw sandal to inform them, staff member on the phone told me they would ring me back and never did.
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