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Simprogroup
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Simprogroup reviews
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3,43
7 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhNXBxdm9BRRAB!2m1!1s0x0:0x401251ed4971cd1a!3m1!1s2@1:CIHM0ogKEICAgICa5pqvoAE%7CCgwI7oGQiAYQyJrh3wI%7C?hl=en-US
Kathryn Kross
google
https://www.google.com/maps/place/?q=place_id:ChIJaap0JcXta4cRGs1xSe1REkA
Hi there Kathryn, thank you for your feedback and details regarding your experience with our team here at simPRO. Your input is very important to us, and we appreciate the insight you have expressed. We are saddened to hear that you had a negative experience with one of our trainers, as we understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best in your business endeavors.
1628024327
1
SimPRO is just another company thats trying to get your money, and does NOT genuinely care about its customers. Our experience with the training process was terrible. One of the training days was scheduled 8 hours long. We paid for all 8 hours but instead we spent 4 hours in the meeting and the rest of the time was spent on mute just so our trainer could say we spend the full time in the meeting. When I talked to our account manager about this he said that our trainer was know for doing that.. After almost 2 months, the program was still not halfway up and running. We canceled with simPRO and they still billed us for the coming month. When we called to explain our experience and to get our money back, they put our questions and concerns on back burneragain. They said that they would be giving us a call to discuss this. A week later we got an email stating that we will get a credit on our account. They know very well that we will not be using the credit, and thats why they did it this way.
1627988386
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhNXZLSE5REAE!2m1!1s0x0:0x401251ed4971cd1a!3m1!1s2@1:CIHM0ogKEICAgICa5vKHNQ%7CCgsIosOkiAYQkL6CDw%7C?hl=en-US
Robert Schaub
google
https://www.google.com/maps/place/?q=place_id:ChIJaap0JcXta4cRGs1xSe1REkA
Hi Robert, thank you for your feedback on your experience with our team here at simPRO. Your input is very important to us, and we value the details that you have expressed. We are disappointed to hear that you had a less than ideal experience with our team. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process. Once again, we would like to sincerely apologize for any negative experience you have had, and we wish you all the best.
1628024436
1
WOULD NEVER RECOMMEND USING THIS SOFTWARE DO TO IT TOOK THEM A MONTH AND A HALF TO GET TO THE POINT WHERE WE THOUGHT WE WERE GOING TO USE THE SOFTWARE AND WE STILL COULD NOT USE IT. WE GAVE THEM OUR INFORMATION AND THEY DID NOT SET UP ANYTHING. THE TRAINING WAS FOR US TO SET IT UP WITH THE TRAINER AND EVERY TIME WE HAD A QUESTION OR SOMETHING WAS NOT WORKING RIGHT HE HAD TO GET BACK WITH US AND HE NEVER DID OR WITH A EMAIL SAYING THEY WERE LOOKING INTO IT. IN ONE OF THE TRAININGS WE WERE ON THE SPEAKERPHONE WITH THE TRAINER FOR HOURS IF WE HAD A QUESTIONS ON SETTING UP THERE SOFTWARE. WE CANCELLED THE SERVICE BEFORE WE EVEN GOT TO USE IT. THEY KEEP TELLING US IT TAKE MONTHS TO SET UP THE SOFTWARE FOR US TO USE IT CORRECTLY BUT THE REASON IS WE HAD TO DO IT ALL AND THEY DID VERY LITTLE. WE TRIED GETTING SOME MONEY BACK FOR THE TIME WE WAISTED BUT WE GOT A CREDIT WITH THEM FOR SOMETHING WE WILL NEVER USE. TRY GIVING ONE OF YOUR ON HAPPY CUSTOMERS CREDIT AND SEE HOW THAT GOES. DON'T WASTE YOUR TIME AND IF SOME COMPANY THE SELLING YOU A SERVICE AND DOES NOTHING IN ADVANCE TO GET YOU STARTED,,,,,,, BE AWARE
1653414784
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyODdya0J3EAE!2m1!1s0x0:0x401251ed4971cd1a!3m1!1s2@1:CIHM0ogKEICAgID287rkBw%7CCgwIgLe0lAYQqPz4zAE%7C?hl=en-US
Amy Carnrick
google
https://www.google.com/maps/place/?q=place_id:ChIJaap0JcXta4cRGs1xSe1REkA
Hi there Amy, Thank you so much for sharing your feedback with us. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long-term success with our software. Our priority is to ensure that the software fits your business model and functionality, which is why our customers have a large role in the implementation process. We are saddened to hear that you had a negative experience with our team during this process. We find your insight invaluable as we continuously look for ways to improve our onboarding process and deliver the best customer service experience possible. We are, however, thrilled to hear that the software has helped to scale your business. simPRO is designed to support your business for years to come, and we look forward to doing so.
1653423901
4
simPRO is a VERY slow start. Might I suggest to anyone that is considering this product to onboard with a consulting company from overseas. Their staff here have no idea what they are doing considering it's new to the US and questions are rarely answered via the first line of customer service. That being said, once you go through the pain and suffering of getting it done, building your catalog, etc. it's a pretty comprehensive program. We are satisfied and it certainly has helped us to scale our business. We've paid alot of outside consultants to help us with it so make sure to factor that in. Otherwise, it's also nice that so many other software's integrate with it quite well.
1503290966
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBZ1lpdV93RRAB!2m1!1s0x0:0x401251ed4971cd1a!3m1!1s2@1:CIHM0ogKEICAgIDAgYiu_wE%7CCgsI1szpzAUQgOftaQ%7C?hl=en-US
Trey Littell
google
https://www.google.com/maps/place/?q=place_id:ChIJaap0JcXta4cRGs1xSe1REkA
5
Look out America. The worlds best construction management software is here in the states now. Get on it or get beat by me on bids.
1542290029
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNJbXBLUHNBRRAB!2m1!1s0x0:0x401251ed4971cd1a!3m1!1s2@1:CIHM0ogKEICAgICImpKPsAE%7CCgsI7fS13wUQipjvPQ%7C?hl=en-US
Lori Galyk
google
https://www.google.com/maps/place/?q=place_id:ChIJaap0JcXta4cRGs1xSe1REkA
3
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