Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (304) 855-1400 so we can discuss your experience further. We look forward to hearing from you.
1598839928
2
It was covered under extended warranty and they tried to charges for the repair then we told them and they tried to charge us for other things they had to do to make the repair. The changed the condenser that was covered under recall warranty and tried to charge us for the freon and labor
Hi, it is disappointing for us to hear that your experience was anything less than great. Here at Thornhill GM Superstore, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (888) 499-9117 to discuss ways we can better serve you in the future. We hope to hear from you.
1587743956
1
I was trying to get a vehicle from there gave them all my stuff through internet and text and then never heard anything. I have emailed and text the guy I was talking to for two days havent got a answer back. This will be the last place I ever do business with!
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I've had more than a couple bad experiences when speaking to reps in regards to my vehicle lately as well as have been lied to on different occasions and remain a very dissatisfied customer to this date that didnt know to run!!!
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