These people just shut down but kept cashing auto payment checks for months. When I call corporate to try to fix things, one you actually can get someone on the phone they give you a not my problem. AWFUL service and basically allowing people to steal and say "not my problem"
I called for information. Told the operator I wanted Matawan office. They gave me the lakewood store. I asked for the technician who was going to spray to call me to go over chemicals being used, they never called. Next day I have a billing my mailbox for full amount I had a coupon for 1/2 off first spray. I never authorized any spray till I spoke to the technician. I called they told me they have no contract, the technician doesn't speak to clients, the secretary said she doesn't know what they spray or how. I never got a call back and I'm not paying a bill I'm overcharged on and never authorized. We also have as many mosquitos biting us as before so I don't believe they ever came at all. In fact my kids were hone all day and they heard nothing, nor did they see a guy in our yard spraying. I have 8 small yapping dogs not one bark from them really? Ok teenagers ya maybe but chihuahuas? They bark at everything and there's a bay window over looking my yard.. The lakewood/ Jackson office is bullsh$# and scammers....
I love working for this company. We have a very cool office, a friendly and supportive work environment that feels more like family then a business. We strive to give our customers the best experience possible and our Franchises the support they deserve.
Practically the worse possible service ever. Our once beautiful lawn is now the worst on the street, and the rep from Lawn Doctor blamed it on the harsh winter we had. Funny, everyone on my street experienced the same harsh winter, and their lawns look great. Then they blamed it on cinch bugs, which was what I was paying them to look out for and treat BEFORE the lawn was destroyed. Who knows the real reason, but bottom line, I will never use this company ever again.
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