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Carycarcare
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Carycarcare reviews
Information about Carycarcare
4,65
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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See example1615339330
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5d1plZzhBRRAB!2m1!1s0x0:0xbdb069d4e0447971!3m1!1s2@1:CIHM0ogKEICAgIDywZeg8AE%7CCgwIwr6gggYQqMO4uwI%7C?hl=en-US
A-D
google
https://www.google.com/maps/place/?q=place_id:ChIJx-3DYrvzrIkRcXlE4NRpsL0
A-D, So sorry we weren't able to respond to your request promptly. We do prioritize the vehicles that are a here for service and handle multiple estimate requests each day but that is no excuse for not having better communication with you. We hope that you will give us another chance and you are always welcome to call and discuss your concerns any time. Thank you for your feedback, -The Cary Car Care team
1615477374
1
Called to get information about service needed for my car, I was told that they will call me back with the information! Never received a call back!!! Not Professional.
1642708134
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtak52UmtnRRAB!2m1!1s0x0:0xbdb069d4e0447971!3m1!1s2@1:CIHM0ogKEICAgIDmjNvRkgE%7CCgsIpvmmjwYQgLeMZQ%7C?hl=en-US
Ramya Vedula
google
https://www.google.com/maps/place/?q=place_id:ChIJx-3DYrvzrIkRcXlE4NRpsL0
Ramya, Thank you so much for this feedback. I apologize that you did not receive the best experience possible. We do our best to make sure clients understand their services ahead of time and approve costs. It seems there was a miscommunication in this case. I would love to discuss your concerns so please give us a call back but to address some of your comments: In regards to the state inspection, there is a process when it fails and we do have to charge for the failure of a state inspection. However, when you return after the fixes have been made (whether with us or elsewhere), you just pay the remaining amount due, equivalent to if it had passed in the first place. Additionally, it is unlawful to prequalify a vehicle for an inspection. So we could not have looked over your vehicle to see what passes and what fails without actually completing the state inspection. Also, the diagnostic time for your power steering leaks was spent following a procedure to clean and confirm exactly where the power steering leaks were coming from - often times fluid can get in a lot of places leaving it difficult to determine the source of the leak. Our goal is to accurately diagnose a concern so that we are confident in the repair needs and do not replace items that are unnecessary. I apologize that this value was not understood prior to service for all the services received (including the state inspection, oil change, basic brake inspection and fluid leak diagnostics). Again, thank you for the feedback and hope to talk soon if you would like. - Kelsey Lambdin, Co-owner of Cary Car Care
1642769529
1
I took my car for Oil Change, Power steering fluid replacement and State inspection. Technician noticed that the power steering fluid lines are leaking, despite of it they have conducted state inspection and charged me for that in addition to a diagnostic fee totaling ~270 dollars. The value I received is only Oil change. Everything else is diagnostics, had I taken it to Pep Boys or other auto services, they would have identified the leak for as simple as $$30. I really regret taking my car to this place.
1628027331
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRbG9hc1pnEAE!2m1!1s0x0:0xbdb069d4e0447971!3m1!1s2@1:CIHM0ogKEICAgICQloasZg%7CCgwIw_OmiAYQuKXdkQI%7C?hl=en-US
Shelly Garcia
google
https://www.google.com/maps/place/?q=place_id:ChIJx-3DYrvzrIkRcXlE4NRpsL0
Shelly, we appreciate your trust and don't take that lightly! We'll always be here to provide you with friendly and honest service. Give us a call the next time you need anything! -Kelsey, Paul, and BJ
1537533031
5
Cary Car Care is the only Shop that I trust! This never changes! Every time I can count on them. Thanks Cary Car Care!!
1641137228
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtNmMtOGZBEAE!2m1!1s0x0:0xbdb069d4e0447971!3m1!1s2@1:CIHM0ogKEICAgICm6c-8fA%7CCgwIzIjHjgYQ6Ne1mgE%7C?hl=en-US
J Dee
google
https://www.google.com/maps/place/?q=place_id:ChIJx-3DYrvzrIkRcXlE4NRpsL0
Jenn, we're sorry we didn't have the item that you were looking for. Like you said, we'll always take the time to let you know our reasoning! If you ever need help with your vehicle, don't hesitate to give us a call. -The Cary Car Care team
1641301448
5
I was only in town for a few days and they didn't have the product I needed. BUT they were very prompt in responding and even went so far to let me know why they don't carry it as a regularly in-stock item. Even though I can't comment on their actual quality of service, I have already recommended them as a helpful shop to those I know in the area. Thanks for all you do!
1614903232
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5LXB2bUJ3EAE!2m1!1s0x0:0xbdb069d4e0447971!3m1!1s2@1:CIHM0ogKEICAgIDy-pvmBw%7CCgsIwO-FggYQgMLTWg%7C?hl=en-US
Scott Good
google
https://www.google.com/maps/place/?q=place_id:ChIJx-3DYrvzrIkRcXlE4NRpsL0
Scott, We are so sorry for your poor experience. There were certainly extenuating circumstances that made the situation less than ideal for both of us. It is unacceptable to us to send a vehicle out of here with a broken part that we may have caused and we wish you felt that you could have contacted us directly. Please feel free to call so we can find out more about what happened to your PCV hose and what we can do to correct it. Thank you for your feedback, -Kelsey, Paul, and BJ
1615558913
1
After being told it would take "a few days" to replace the fuel and brake lines, they kept it for three full weeks. So three weeks and $2400.00 later, I went to pick it up and found the battery was completely dead, all 4 tires were low and it wouldn't run right after I jumped it. Now I just found that they broke the PCV line in two places and used electrical tape to hold it together! Unprofessional hacks! If you value your car at all, take it someplace, anyplace else.
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