Our first experience with this company was very positive--one of the owners, Dave, was helpful and accommodating on a day we needed it and went out of his way to help. In fact, we wanted to give this company repeat business because of his help that day. The next two times we used them, however, the second owner made it very clear she did not care about our business and was disdainful and rude. The first time, I imagined we caught her at the end of a bad day. The second time she was rude (rolling her eyes, making it clear she had better things to do with her time than answer a question like, "How soon can we pick these up?" for a non-rush job), she lost our business for good. I guess they already have clientele they like and don't need walk-in business.
I stopped by R Designs to help me with having my textbooks unbound, then rebound with a spiral binding. I needed one done quickly and luckily they were willing to be kind enough to squeeze me in. They even helped me add in tabs and extra sheets (that I brought with me) into the pages I wanted. They did a great job taking off as little as possible when cutting to protect my notes inside. I am VERY happy and I definitely recommend coming here instead of spending your money at some other big name company that is less meticulous than the workers at R Designs.
A terrible experience. I recommended this printer to a client for their biz cards and letterhead. From the first moment of interaction everyone there was rude to me. They dropped the ball several times during the project and rather than an apology they became more and more rude to me on the phone. They promised to deliver the cards and letterhead and then never showed up. When I called the next day to check they were rude. Again, they promised to deliver and then never showed up. My advice: there are too many alternatives, stay away from this company.
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