Its unfortunate that this sign was impacted by unusual, and severe, wind events that hit Gallatin and the surrounding areas; damaging the signs of churches, insurance agencies, and housing developers to name a few. The winds also uprooted trees nearby, and even took the roof off of structures at a local farmers supply. This customer reached out to us to repair the damage, and we asked for photos so that we could make an assessment of the damage and provide an estimate for repairs. Photos were never provided, as the customer did not have any at the time. As an alternative, we offered to send a service technician to the site (at our normal on-site rate) to survey the damage and make the repair assessment. We received no further communication from the customer. Concept One was misrepresented in Ashleys post. We have been servicing Gallatin and the surrounding areas since 1991, with an A+ BBB rating. We price jobs competitively, based upon customers project specifications and budget. We warranty all work against manufacturers defects and/or workmanship flaws, seeking to remedy any issues within our control. Ashley never mentioned warranty work, as it was understood that this damage was beyond anyones control. As a show of good faith, if contacted, we would offer a 30% discount on repairs/replacement to help her get signage back in place.
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While they are the cheapest in town, you get what you pay for. They offer NO warranty on their work. They printed and installed signage for me-- put 3 hollow PVC posts into concrete to hold up the signage which has not held up over just a couple of months. I previously asked them to fix the sign when just one of the posts was broken and they blamed it on weather and were trying to charge me $100+ to just come out to survey the damage... repairs would've been additional charge on top of this. We went ahead and fixed the one post but now again the sign has completely come down-- see pictures, the two posts we did not have to fix previously are now pulled out of the concrete too. I have the same exact signage on 15 lots across the midwest from all different vendors, crazy weather everywhere I know, but none of the other signs have had these issues. I just wish they would take some pride in their work and not try to nickle and dime us when we have issues with the work.
Great experience that could've not been...I placed my order for 12 shirts for my business after a couple of drop-ins to feel out selection and shirt materials. Derek was helpful and professional. My first batch of shirts were excellent until we ran into an issue with the lettering adhesion to the cloth of the shirts. All the staff was great in handling the exchange; they took care of it completely after diagnosing the issue. I got my replacement shirts back 4 days later and they're great! The shirts, the prints and the service get an A+! I'll be back for more when its time for new ones. Thanks again.
Derek was terrific to work with and was thorough from design to the making of the products. With 20+ years experience, he was able to walk me through the design process of our signs with ease letting me know the pros and cons of different decisions. Very professional and clean facility. Will be returning for future business and they will be the top reference for this type of work.
Great people fast service wonderful work this is who Michael shaver plumbing will use in the future.
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