Did a great job in the past, but clearly made some changes. Went two months leaving a couple voicemails weekly before getting a call back, then over a month after that solely to get the quote. After not getting a call back, I came in twice mid day and the girls up front said no one could help me. Was really trying to avoid finding a new group and having to go through the process again so I kept trying. On the screen printing, they did the wrong color, which I and others were using for a picture, and their solution was to credit me the dollar or so for ink; had to go through another group to get them done right, so double paid. In the past, on embroidery for a few shirts, it would take 1-2 weeks. Now, it takes 30-40 days. Whatever they changed, they shouldnt have.
Was trying to buy shirts, left my name and number awaited the price of shirts and never received a call back. Once I finally got in touch with someone, the shirts I wanted to buy was sold to a sales rep I was told. But I never got a call back. I guess it who you know!
Seamless process and great customer service. I needed promotional items for my small business and didnt know exactly what to get. Shannon was a HUGE help in suggesting cost effective products to help promote my business! If I could give a million stars I would. Thanks Shannon and TSW for helping me promote my business with fun and quality promotional products.
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