Hi Terrell, we're sorry to hear about your experience at our Virginia Beach warehouse. We take feedback like this very seriously. Due to some recent operational changes, we are short on labor for 2nd shift which has contributed to longer than normal wait times. We are looking at adjusting our appointment schedules and increasing headcount to better serve you in the future. We appreciate your patience as we work through these adjustments. If you have any questions or would like to discuss this matter further, please reach out to me directly at [email protected].
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Got here and checked in at 245pm for 3pm appointment... 3pm got called to door... its now 9pm and I'm still here... When I contacted the shipping office... I was told by the receptionist that she only puts trucks to doors and the forklift drivers do what they want to do around here... Very poor place of business... Poor service... No communication at all... No stars if I could...
I got here at 8:50a.m. for a 9a.m. appointment. I was in a door by 9:03a.m. This was the longest that I have ever been here. It took two hours to get loaded and get paperwork. I still gave them 5 stars because I usually get here hours early. They usually have me out of here in 45 minutes or less. That's beeing early too. The people are always friendly here. There is Big Charlie's Truck stop around the corner. Less than a mile. Get there early. They fill up quickly. I will continue coming here. They come to the truck and knock on the door to give your paperwork. You are able to get a quick power nap.
Absolutely zero time management or leadership! 3-4 hr wait daily. Make up open and close times at there own will. Open electric wires and bearings on both machines. OSHA would shut down immediately.
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