While I'm sure their in-store experience is halfway decent, I implore you to avoid doing any sort of e-commerce with this shop. I paid for an item via PayPal invoice (because their website would not give free shipping as advertised) from Desmond's personal email, received the wrong item, returned the item, and never received a refund. After being ghosted by email, I had to open and settle a case and finally received my money back through PayPal after a month. If you are not interested in giving out loans, please do not consider spending your time or money here.
Hi Darren, we have looked for your order but do not see one with you last name in our system. Please know, that as a small family business, your reviews mean a lot to us! Please contact us directly. We would LOVE to fix this issue. We also see that you were did not receive a response to your email. We have communicated your experience with all staff. Please accept our sincere apology for missing your email, but more importantly, allowing such an unfavorable experience. We would love the chance to fix this for you. Please get in touch with us. Thank you again.
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I have had a terrible online shopping experience with this store and don't recommend doing business with them. They took my money, didn't ship my order and haven't responded to any of my requests for an explanation or refund. Their scam is to generate a UPS shipping label so it looks like your order is being shipped, then they earn interest on the money deducted from your account for weeks and weeks while ignoring your inquiries for your order status. Parasites.
Awesome men's fashion store. The owners are often there and are quite nice. Everything they sell is high-quality and made in the USA. Also the home of Oak Street Boot Makers!
Love this shop as it is one of the best menswear shops in Chicago. they offer a handful of the best quality brands there are. I ended up purchasing a Independence x Ebbets hat and happen to wear it every weekend. I hope these guys are doing well!
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