Hello E E, I am very sorry to hear about your experience. We pride ourselves on giving a great guest experience to everyone who enters our store and it is clear from your review that this didnt happen in this case. We want each guest to feel seen and be acknowledged, and while I certainly hope that what you refer to happening was completely unintentional we will reemphasize the importance of attentiveness to those who might be waiting for help. I am glad you enjoyed the gelato and do hope you will come back to also have a chance to feel the great customer service we are known for.
1655221174
3
First time trying Zoonies.. welcoming wasnt so great. The older gentleman working there was completely rude. I was patiently waiting for ice cream and he didnt even ask if I needed help and on top of that he even helped two other people and just over looked me. But shoutout to the younger gentlemen who actually helped me as I was waiting. Thanks to him! Other then that ice cream was yummy.
Thank you Joel for the kinds words! We are so glad you enjoyed our store.
1580500101
5
This is a great place to bring your kids. All the candy they could eat - not to mention the selection is second to none. Absolutely excellent gelato / ice cream. I'll provide a bunch of pictures next time I visit.
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