NiceOverall Stay. But when i checked out I was falsely charged for a wall damage that was there when i got in the room. I emailed videos to the manager showing proof that it was there before hand. I was told I would be refunded the extra $250 they took off my card. Asked for email receipt but still havent received either the refund or the email stating that I was being refunded. I stayed at this hotel June 17-21st for my birthday weekend , it is now July 12th almost a month ago and still havent gotten my money back. Highly upset and feel like they do this often to people and is giving me the run around about my money. Wouldnt recommend.
One of the worst hotels stays Ive ever had. Our room was SO dirty, they have us a room with stained carpeting, couch, stained sheets and comforter. I couldnt believe it. ALSO house keeping is only at request and their housekeeping can get booked so you have to provide a request in advance... We stayed at provident doral on our first family vacation with our infant baby and they knew we had an infant and still booked us a very unsanitary room. It was a very dirty and disgusting place, I would avoid booking here. Ive attached pictures below
Very nice area. Does have a restaurant with breakfast everyday for additional cost, which is a nice option. Unit has full refrigerator and accomodations are comfortable and quiet. There is limited maid service, but additional items available upon request. Quiet important to me and it was pleasant.
I stayed in building two, top floor with the king bed, Easter weekend 2022 Pros: The rooms are beautiful, spacious and were clean. The wifi was fast and working all the time. Most of the staff was polite. (See more in cons) The pool is clean. Nice jacuzzi I think its cute that they provide a makeup wipe in both bathrooms Cons: This one lady at the front desk was always rude when I had to speak with her. Whether face to face or over the phone. If you dont know how to deal with customers, maybe you should not work a front facing role in a 4 star hotel, darling. Everyone else was super friendly. The cooking equipment was not of the best quality. Perhaps the worst Ive ever encountered. The amount of hand dish washing liquid was waaaay too little. Especially since no soap for the dishwasher was provided. The TVs were outdated with barely any channels to watch. The view of the golf course is blocked by trees. Youre not allowed guests over. Not even 1 But the security is so bad that anyone can walk in and they wouldnt ask them questions; no guest cards or anything was given to prove that we, or anyone for that matter of fact, stayed there. So again, anyone can walk in the compound The bathtub didnt hold water very long when it was plugged. Guess there was a leak somewhere Did I enjoy my stay? Yes. Would I go back, highly doubt it.
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