NO STARS. NEGATIVE RATING! (system made my click one to post). DO NOT USE this MLTC. Aetna should not be allowed to practice. 85 yo parent w Parkinsons told he was eligible for 35 hrs of care starting March 1. No contact from case mgr prior to that date, no one showed up on 3/1, parent fell twice, had head injury, unable to reach case mgt to request re evaluation, 10 days later still no care in place. Have put in complaint to Dept of health hotline.
Well,... Let me start by saying. I was so, impressed with quality, value and the professionalism. However, they failed to follow - up and some how my information got mixed up, which is very, very bad dealing with anything medical. I had to call and resubmitting my e-mail address for the follow-up information concerning my consultation. Now, just to give them the benefit of the doubt. I thought the price I paid for blood work was Money well spent. I am assuming it was a mix up and not common practice. To just get people information and shut the door. Again, not good for anything medical.
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