Rented a Ski Val chalet through Interactive Resorts in St Anton with 2 staff on site. Ended up with 5 staff arriving in ski gear (not connected with serving our chalet) and staying with us including one girlfriend. Security was shocking. So 7 of my friends and 5 Ski Val staff. All had keys. Contacted Ski Val who stated all Ski Val staff entitled to stay in out chalet. We rented a very expensive chalet for us. Contacted Interactive resorts who did nothing to support our complaint. We suggested a 25 % reduction for a chalet for next year so Ski Val could show they could do it better. Ski Val defended their entitlement for any staff to stay in our chalet. Even supported girlfriend being able to sleep there.
I have booked holidays with Interactive Resorts the last 3 years and have found their service exceptional. Charlie has been my contact the last two years and he has always gone out of his way to help, finding us fantastic holidays at a great price! Highly recommend!
Useless. They still owe us 15k for a holiday that was cancelled. Avoid at all costs.
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