Hi Korrin, I couldnt be more sorry to have disappointed you. We had issues from the start with your project and Im totally bummed we couldnt pull it together for you. Also sorry I was curt with you in an email, no call for that. I should always have coffee first before emails. Your payment has been refunded in full, and we wish you all the best. Lisa Mathews, Brand It Promo
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1
I do not recommend working with this company. First of all, they do not provide a guarantee for quality of the products they manufacture. Second, the original quote that I received was inaccurate and they were not able to provide the product they promised. Lastly, their communication is unprofessional and inconsistent. When I suggested a process to improve communication for future customers, I received a curt and rude reply. Sometimes a simple 'I apologize for the inconvenience' can go a long way. At the very least, their team needs to understand the basics of customer service and effective communication. I would expect for the price point of their items, that they would provide top notch service. Unfortunately, that has not been my experience.
After trying several places, all of which communicate like they don't want clients, I found brandit. What a breath of fresh air. Kelly is responsive and actually did what she said she would. Big kudos to her and whoever molded her. My motto is ,"everybody sucks, especially the bad guys", it's nice when you run into someone who doesn't suck. Old school Customer service that I am grateful for. Thanks again guys.
Thank you for leaving such kind words Phillip. We look forward to working with you again in the future!
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5
I purchased and logged toiletry bags for my vendors. Love their products. Very well done and very nice quality as well. I will definitely be ordering again. Thanks,
Loved the quick service, ease of ordering and customer service I received from Kaci at BrandIT. The only hard part about the whole transaction was deciding what we wanted for our studio since there were so many options! Our items definitely exceeded expectations, we will be making another order soon!
We recently ordered some products and are extremely pleased with the final result. Not only was the product exceptional but the customer service was as well. They rushed to meet our deadline and were extremely responsive and helpful. Overall a great experience and will be ordering again soon.
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