Hi Troye. Unfortunately, we are contracted by the property to tow the vehicles, and when the property tells us to tow a certain vehicle, we have to go ahead and do it per the contract. Thank you for understanding.
1623766296
2
Maybrook Homeowners Association hired them to tow cars from their properties. I was living at one of their properties and my car was parked in front of the house. They towed my car that had everything up to date. I had to get a ride 25 minutes away to pick it up. I was there when they towed it and told them that everything was up to date. They said they'd need to see a copy of the registration which was in the process of being mailed to me. They proceeded to tow my up to date car in front of my house. 50% the HOA's fault, 50% the towing companies fault. They did at least apologize, however it was a huge inconvenience. My recommendation is to never live in an HOA, they're evil.
This is not characteristic of the employees we have on staff. Please call us to discuss what happened so we can do an internal investigation. You can reach us at (919) 525-4248.
1622833682
1
I was driving on 540 today during an absolute downpour at rush hour. I was in the center lane going 65 because of the rain(speed limit is 70). I knew tons of cars would be entering the highway within a mile because I drive the same route every single day, so I stayed in the center lane to safely allow others to enter the highway since it was down pouring and difficult to see. One of your tow trucks flew up behind me and started tailgating me and flashing their high beams at me. When they got around me they proceeded to flip me the bird, so naturally they got one back. Yall should probably keep in mind in the future that when you drive like a moron in a company vehicle that that is what you are representing for your company. Oh and by the way, your grand effort to pass me only got you to the Durham exit 30 seconds before me.
Thanks so much for this glowing review! Call us if you need towing services in the future!
1644352317
5
Conor was the most professional,friendliest tow driver I ever had he was very prompt and exemplified great customer service Thanks again Conor and One Direct Towing
Thank you so much for sharing your 5-star experience with One Direct Towing, Evin! We're so happy we could help, and we really appreciate your feedback and review. Thanks again, and have a great day!
1650573764
5
Broke down and could not find a towing company to get me 4 miles down the road within 2 hours. They got to me in 28 minutes, hooked up, got me home and had the absolute most reasonable towing price in the area.
I am seeing your message now. I have just returned to our lot. I realize we live in a world of "now", but iv been in meetings and I'm an owner/operator and have been taking care of breakdown & accident calls. Email me at [email protected] please. I would like to hear your side. Thank you.
1631237077
1
Driver of this company almost ran us off the road today headed west bound on 440 have called multiple times today to talk to the owner with no response don't use this company as they don't value saftey
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