Absolutely NOT true or factual. I counted over 28 emails, 48 calls that went out to this client unasnwered. Also, all of our clients have a portal that they can login to 24/7 to view up to date progress on their file and contact and speak to someone immediately. We can also view when a client logs in. This client never logged in. We attempted to get bureau responses on many occassions by sending text, emails and countless calls and messages. We cannot do our job without the cooperation of the client which they agree to in our contract. He was suppose to give us responses from the three bureaus on 3/30, he finally got them to us on 5/31. Im sorry but the process was explained in detail and explicitly in our contract with initials required where it states the requirement to return responses in a timely manner. We cannot do our job with out responses or the clients updated credit report which require us to communicate with our clients. None the less, We still improved his credit as agreed until he complained, cancelled and asked for money back or threatened to give us a bad review. As you can see, this is the outcome. The unfortunate part of all this is we could have totally repaired his credit, just like all of lour other clients. We are a very hands on company and credit repair requires high level of communication and responsiveness from the client to ensure the process goes well. We take pride in our job and helping people with their credit is our passion.
1579062509
1
Beware of this place. They do not keep in contact with you or update you on your status, nor do they contact you about any information they might need. They did one round and after they did nothing for months. While I am continuously paying them. They did not uphold any of their promises and after I canceled the service at least 8 days they still charged me. They charged me for doing absolutely nothing. I suggest a different company.
Obviously not a creditable review. Google should manage this better. But we have no way of challenging this.
1579061389
1
I paid dis company lots money But nothing was don they fire the Lawyer or his no longer working With theme so I am left in the air After the got there money my worker Was Ben Smith I dont recamande Dis people or company if you choose Dis people I feel sorry for you and your Money and time your going to spend I am warning so warning warning Dont I am from st.louis
Ben is super awesome to work with.. He helped get me to the next level of where i needed to be for closing our house.. He was able to explain so many things i had no idea about and helped deal with a few of the places that can be a pain to deal with.. if youre in need of help to get some things fixed i highly recommend going to these guys it was worth every penny.. These guys definitely know there stuff!
There are many people that are skeptical about credit repair. Well.. these services REALLY do work. Obviously, not all companies are created equal, and Ben's team at Freedom Credit surpasses my expectations, they are completely upfront with what they can and can't do for your situation. I refer all my clients to Eric Brown and they all have been impressed with his skill, dedication and knowledge. Katie at Freedom Credit is one in a million, handling everything on the service end, she is so helpful and responds in a timely manner. I think the value of their service is well worth the price.
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