The consignment was well packaged and also received on time but, despite the refurbished label, the part (laptop LCD lid) actually had a damaged WiFi antenna wire. I had to actually salvage the same from my old LCD lid in order to make everything work. Since I'm based in India, shipping it back for a replacement (if there's a provision, that is) is practically not feasible. Overall purchase experience was good, this unprecedented damage on a refurb exempted.
Feels more like a computer junk yard that ship whatever is lying around without any QA. Ordered components to build lcd display assembly, but what I received was not even buildable as individual components missing internal screws or ribbon connector latches (bezel). Can't tell brand new items are really new when they are missing pieces on arrival. Feels refurb being marked up as new. Customer service is slow to respond. Online tutorials reference supposedly needed items to purchase, but actually include those that are completely unnecessary (i.e. WWAN card?).
First, I want to call attention to the above and beyond customer service I received from Michael. The part I needed was not in-stock, but that did not disuade Michael from helping me figure out a substitute. My experience with Parts-People in Austin was more helpful than I experienced anywhere else while I hunt for a specific part. Kudos! It is these types of expereinces that create future sales, as I will now be using Part-People for ALL of my out of warranty Dell parts replacement that I service on Fort Hood, TX. I say it over and over... The PEOPLE make the business. Great Job MIchael locking down some future business.
Very careless and lazy vibe from this companies employees. Every answer was no, with no followup to attempt assisting me. Employee hung up without even saying thank you, have a nice day, or even saying goodbye.
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