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PrintRenegades
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PrintRenegades reviews
Information about PrintRenegades
4,43
30 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQwdE4tdU1BEAE!2m1!1s0x0:0xeae185aa65fed448!3m1!1s2@1:CIHM0ogKEICAgID0tN-uMA%7CCgwIgbnJ7QUQsM2btwM%7C?hl=en-US
Jaehee Cho
google
https://www.google.com/maps/place/?q=place_id:ChIJ387Kk1HIwoARSNT-ZaqF4eo
Maybe this is like a game of telephone, in that the person who was not here to pick up the order is the one posting the review. (since there are some obvious errors in the review with the facts that actually occurred). Firstly, we never intend to come off condescending and we apologize for that. (in an emotional situation, this can easily be misinterpreted but this was never our intention). What happened was that the client was unhappy only about the front print on the small sized shirts only (11 pieces only), which contained absolutely no "lettering" or "pictures". The front print looked slightly askew, which they concurred that, when we measured, were only 1/16th of an inch off. We explained the human element of printing and how not every single print would be in the exact same location but could have some slight variation (like 1/16th of an inch). They failed to understand and continued to ask for a discount. After asking them what they wanted, the client was happy with a 15% discount on the small sizes from their order (which was around a $25 discount) and we ended up giving them a 100% discount on the smalls (around $170), 7 times their asking discount. We wanted to make sure they were completely happy with the small variations of the print (even though we don't technically consider that a "error", which we explained a few times to them), by giving them those pieces for free. This was us trying to go above and beyond with our customer service skills. Surprisingly getting a 1 star review in return for us losing money on their job only to make them happy seems a little weird and definitely a miscalculation of what we thought of the resolution of the situation, but maybe this goes back to my first point: The 2 that left our shop were happy with the resolution but them someone else posts a 1 star review who wasnt here?? Guess thats how the cookie crumbles sometimes!
1572219746
1
JD gave our representatives an extremely hard time after making an error with the printing process (our designs were crooked). The spacing between our lettering was off, and our pictures were aligned incorrectly. He was condescending and refused to acknowledge his error.
1620848280
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLdnEyQlZBEAE!2m1!1s0x0:0xeae185aa65fed448!3m1!1s2@1:CIHM0ogKEICAgIDKvq2BVA%7CCgwImN3whAYQ6LmQ_QE%7C?hl=en-US
Eric Bernstein
google
https://www.google.com/maps/place/?q=place_id:ChIJ387Kk1HIwoARSNT-ZaqF4eo
While we always aim for perfection, a certain tolerance should be observed even when printing with automated machines. Although we did our best to explain our stance on the issue, we highly respect our client's standards and longing for perfection with any work that we create for them. We would never accuse anyone of anything contrary. We did offer Eric three different resolutions to this issue; an option to reprint the damaged items for free and ship them back to them at our expense, full credit for all damages towards a future order, or a partial refund of the order to cover a portion of the damaged product. Eric declined all of these options (or never replied to them). We understand that no one will ever hold their product at a higher standard than our customers and do our best to surpass those expectations. There will be occasions where the mark is missed, but we will always do our best to make it right whenever possible.
1620845229
1
We had a run of shirts printed. About 10% of the shirts were unsellable by our standards. We contacted them for a refund on the damaged shirts and they accused us of milking them for money. We sent images and they explained that there were always inconsistencies and we were being to picky. It was a digital print, not a screen print. I'd never work with this company again. We tried to compromise with them and they just insulted me further. Rude. Yes they offered for me to ship them back to them at my cost, so they could be the judge of whether they were acceptable. I should mention, when I sent photos they told me I was not being understanding that some would not be perfect. Does this image look acceptable to you? Then I was offered a refund that was less than half the cost of the 32 shirts that were misprinted. Yes 32! But it was the way we were spoken to that is why I stopped responding. Again just rude and insulting. See the other comments here and you will know this is how they do business in general.
1593208995
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4M09fRHFBRRAB!2m1!1s0x0:0xeae185aa65fed448!3m1!1s2@1:CIHM0ogKEICAgIC83O_DqAE%7CCgsIo-HZ9wUQwJvcAQ%7C?hl=en-US
Jesse Warren
google
https://www.google.com/maps/place/?q=place_id:ChIJ387Kk1HIwoARSNT-ZaqF4eo
5
A1 quality & very helpful. In one instance, I was stuck in traffic, on my way to pick up an order right at closing. I called ahead to explain my situation & JD was kind enough to stick around an extra 30 minutes for me to get there! Any concept i've had but was unsure how to achieve, they took the time to work through it with me. I Always refer friends to come here, it's a one stop shop. Also, in my years working with them I've never had an issue parking. Front spot by the entrance is always open for me. Maybe i'm just lucky
1584407501
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjeGRET0N3EAE!2m1!1s0x0:0xeae185aa65fed448!3m1!1s2@1:CIHM0ogKEICAgICcxdDOCw%7CCgwI08fA8wUQyM-YrAI%7C?hl=en-US
Angelina Aiken
google
https://www.google.com/maps/place/?q=place_id:ChIJ387Kk1HIwoARSNT-ZaqF4eo
Our pleasure Angelina. We are always happy to assist with last minute jobs! :)
1584411347
5
I needed a last minute test printed. 10 minutes before closing the did it. Thanks guy!
1592621669
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjejVqanVnRRAB!2m1!1s0x0:0xeae185aa65fed448!3m1!1s2@1:CIHM0ogKEICAgIDcz5jjugE%7CCgwI5fS19wUQ4Iu4qwE%7C?hl=en-US
The Materiaman
google
https://www.google.com/maps/place/?q=place_id:ChIJ387Kk1HIwoARSNT-ZaqF4eo
The Materiaman, Our apologies, we are unable to locate an invoice with your name on it. We would love the chance to make things right. Please contact us at [email protected] so we can find your order records and have a chance to correct the order.
1592936039
1
They said they worked tirelessly on my order but I ended up with a subpar product and their customer service left me utterly deflated.
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