I've been purchasing hats from them for a while for my hat business. Their Loyalty Program is terrible! Their Loyalty Program promise for return customers is a joke. Free shipping and the automatic 10% discount at checkout for "ALL" orders (after the initial order) DOES NOT WORK! This is FALSE ADVERTISING! Im sure the BBB will like to hear about this.
The hats are cheap and customer service is very rude. I tried to return a hat I didn't even wear and they tried to charge me for returning it! Then the customer service rep kept e-mailing me telling me how great his business was. Pay a few dollars extra and avoid this place like the plague!!!! It's also very obvious they have fake reviews they have manufactured on the internet. If you look on Amazon they have 99% raving reviews, which all sound as if they were written by the same person.
I've ordered hats from here through Amazon about 7 or 8 times so far, maybe more. The hats are at a great price, and have always arrived in excellent condition. I stopped buying hats in stores because I realized it's a rip off, even with my 25% discount I was paying more for 1 hat than I do for 2 from Hat Pros.
Ordered 3 hats all 3 were the wrong size then I told them the day I received them I needed them in one week because they were birthday gifts the promised they would be here well today's is the birthday and still no hats first time customer.... Last time customer
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