Scuderiawest reviews

1537692276

Jman the city

google

3

I feel like they don't do priority on walk-in customers and some of the employees are kind of rude

1663899649

Melissa Cochran

google

Melissa, You reviewed our business 3 times in one day, first under JS, then Ashly S and now Melissa Cochran. I noticed that you've done the same with other businesses. This is against Google's terms of use which you should obviously know about especially considering you told us that you were a lawyer. You also reviewed us under another alias you use on Yelp: "Jennifer S. DO NOT COME HERE. This is the most unethical, downright cruel retail store I have ever come across. They are currently trying to entirely take away the value of my gift card to this store with the value of $7,500.00." Its hard to understand exactly what scam you're trying to run but the fact that you use all these different names makes you seem very suspicious. The gift card that you presented us with had a zero balance on it. It apparently was supposed to coincide with a credit that your ex partner had with us from 4 years ago. I was told by my managers that 2 years ago you contacted us and had insisted that we pay you in cash for his credit. When we told you no, that things didn't work this way you pitched an absolute fit then just as you did this week. Your "Karen" moment in our shop a few days ago was one for the record books. Not only did you tell us you were going to sue us several times but then you told us you were a lawyer (which you are not). In addition to screaming and crying you shoved your phone in everyone's face telling us you were filming. You then called the police. We asked you to leave the store several times which you refused to do. If your ex boyfriend has a credit in our store, even if it is from over 4 years ago we are happy to honor it. You coming in and first demanding that we pay you out his credit in cash and now 2 years later insisting that we give you a new Vespa scooter, all the while being threatening and ridiculously dramatic is not the best approach. Please have your ex partner contact us. You however are not welcome back in our store.

1663876836

1

I had a gift of a large gift card here, which was my major Christmas present from my boyfriend. This company made it difficult to impossible to spend from day one. They required my partner to call them again after purchase for me to get the value from the card (thats how gift cards work..). Then when my partner called in, they only wanted to give me half of the value. Now, when I was finally ready to buy a scooter, they wiped the entire value from my card. They stole $7,500.00 from me. The owner knew exactly who I was, and refused to give me any of the money I had toward any purchase. When I told him it was California law that a gift card has to hold its value, he asked if I was a lawyer, over and over, about 10 times. It was clear that he wanted to keep the entire purchase price as pure profit. I am reporting to the better business bureau and am now forced to file a lawsuit. I spoke to other motorcycle shops who volunteered that this place is unethical, without my prompting. If only I had known earlier. Do not go here. They charge more than any other store, pitch you on the value of the service they provide, then cheat you at every opportunity. Beware. Edit to respond: Even their response exposes how dishonest they are. They completely fabricated that I said a thing about recording anything. I did that without saying a word about it, I just did it because I was so shocked at how the owner was treating me from the very beginning. I was completely calm when I arrived; all I wanted to do was use the gift I had been given. He is right that it DOES have a zero balance on the card: and guess why? Because this business never registered the amount at all. They tried to get out of it from the very beginning. This response shows how they are AGAIN attempting to get out of honoring this credit entirely. My partner has already spoken to them, which should never have been necessary to begin with. Thats not how a gift card works. It is entirely mine, legally. At no time did I pitch a fit, and in fact it was quite the opposite. The owner was yelling from the very beginning, I got the distinct feeling that he felt convicted about it and was shocked that his dishonest actions were coming back to him. In fact, the owner even got extremely personal, trying to claim that my partner never wanted me to have it, which I know for a fact is false. We have a great relationship. And oh, the Karen insult. A perfect way to try to keep an undramatic woman in line, and smear a womans character to try to make her seem unreasonable and difficult. Also: No- I did not write 3 reviews. I do have friends and family who care, and are also affected. That happens when you try to steal $8,000.00 from someone. I had to call the police to report this felony-level theft. This has all been deeply upsetting. Its very saddening and shocking for a business to be so dishonest, and to try to entirely steal something so valuable. Its truly extremely unfortunate that I am forced to take legal action just to force this store to be honest.

1542252236

Dan Shore

google

Dan, thanks so much. Happy youre our customer. Cheers, Greg

1542261147

5

Alex hooked me up with an awesome KTM 390 Duke for a great price. If you know what you're looking for, it's worth shooting a few emails back and forth to see if you can get on the same page before heading in. Great experience and great bike!

1544383551

David McMillan

google

5

Ive been going to Scuderia for 20+ years now and its consistently been one of the best shops in the entire Bay Area. They always have a great selection of clothing and accessories in all price ranges.....but you can be assured that they stock only the good stuff at all price points, they are very picky on what they carry. Best thing is that the employees actually know their products very well and will educate you based on your specific needs. If you are a first time rider, this is the place to go and get set up with a proper fitting helmet and gear. I try to do as much shopping as I can here vs. the internet as I think that Scuderia provides such a valuable service to the motorcycle community and that they are well worth supporting! Keep up the great work Scuderia!

1534896976

The American

google

1

These people are completely incompetent. I took my scooter in for maintenance, told them specifically that I needed them to check my brakes since they had over 7000 miles on them. I got the scooter back, the receipt said that the brakes were checked, but two weeks later I'm out riding, and my brakes start grinding. What's even worse than that, I can't even get the service department to answer their phone to fix the problem that they created to begin with.