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Senpex
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Senpex reviews

Information about Senpex

4,70
86 reviews
1

The opinions come from external websites

Last update: 11.10.2022

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1652750536
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyb2Z1YXlRRRAB!2m1!1s0x0:0x461f4266338250b2!3m1!1s2@1:CIHM0ogKEICAgID2ofuayQE%7CCgsIyPGLlAYQyJCxBw%7C?hl=en-US
TERESA SKINNER
google
https://www.google.com/maps/place/?q=place_id:ChIJX9z2MT22j4ARslCCM2ZCH0Y
5
Today I was so pressed on time to have some documents signed. I contacted Sempex and they sent Marcos Oliveira on my way to pick up, drop off and return my package. What an amazing service. From dispaching to driver. I want to specially thank Marcos Oliveira. He was very profissonal, efficient, accomodating and the comunication was fantastic. Defininly recomend their services.
1654803609
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPOXQ2VnJBRRAB!2m1!1s0x0:0x461f4266338250b2!3m1!1s2@1:CIHM0ogKEICAgICO9t6VrAE%7CCgwImZmJlQYQ2P-lrgE%7C?hl=en-US
Norman King
google
https://www.google.com/maps/place/?q=place_id:ChIJX9z2MT22j4ARslCCM2ZCH0Y
3
I booked this company to pick up and deliver a birthday cake about a week in advance. I filled out the request form online, paid for delivery services and then never heard from the company. I called 4 separate times over 3 days to confirm and not once did anyone answer the phone. I used their online chat feature and never received a response. A few hours before the delivery was schedule, I received an email notification saying that I had canceled my order and would be charged a $7 cancelation fee. The company canceled the order at the last minute with no notification and wants to charge me a cancelation fee. This company appears to be a scam and I do not recommend. ___Edit___ After posting this review, Senpex contacted to explain the situation. They explained that they do not operate in the city that I was requesting. Since they could not fulfill the request, they canceled on their end. The automated email mentioning the $7 cancelation fee was an error and they are actively working on fixing it. My order is to be refunded in full. I appreciate that the company reached out, however, the overall situation is still unfortunate and I would have appreciated communication earlier than hours before. The company claims to have tried to contact me, but I have no record of any calls or voicemail messages. I have updated the rating to 3 stars from 1 due to the post review contact.

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