Purchased a set of Niche custom wheels for my Chrysler 300. Staff was friendly and very knowledgeable. Wheels look great on my ride. This would have been a 5 star review, but I had to take my car to a Firestone dealer to have all 4 wheels re-balanced on my car. My 300 had a severe vibration at speeds over 60 MPH. This started right after getting the new wheels. The Tech at Firestone indicated that all 4 wheels were completely out of balance, and I could have ruined the tires in a very short amount of time. I could understand maybe 1 wheel being off, but all 4 needing re-balancing? $80.00 at Firestone, and everything is good now.
Hi Anthony, we checked with the manufacturer's recommended size for your vehicle. The wheels ordered were their correct application for your vehicle. It is unfortunate that you did not like the way they looked once installed. We refunded your money immediately to try our best to please you. - Mike and the Zeke's Team
1573576166
1
Here are the facts. You decide. I spent 1.5 hours there last Saturday choosing my wheels and was sold wheels that were supposed to be an exact match to the size I had on my truck. The wheels were supposed to be in the following Wednesday. I called on the Thursday after and was told Friday. Ok shipping delay. Made an appt for Saturday. Again drove there only to find the wheels ordered had an offset that would have brought my wheels in closer to the frame. Additionally one wheel had a chip on it. Also when I pulled up to the building I noticed that the staff were installing wheels on vehicles parked in parking spots in front of the store on floor jacks. So in total I wasted 3 hours of my time and now have to start over. 11/12/19 I took the opportunity to look at the response. The wheels were not an exact size replacement for the wheels on the truck. You're desk person told me himself that the wheel would bring my wheels in closer to the frame. I did not dislike the wheels and you never installed them so it was not me changing my mind. You also forgot about the chip on one of the wheels. To tell you the truth I was turned off the minute I pulled up and noticed your staff mounting wheels using floor jacks in the front parking lot. Yes you did refund my money but if all I wanted was for you to baby sit my money for a week I would have left it in the bank. Your response was deceiving and not accurate!
Thank you for the 5-Star Rating & Great Review. We're glad you are satisfied & appreciate your support. - Mike, Anthony & the Zeke's Team.
1617395482
5
Great selection of wheels....one stop shopping if you're looking to purchase a complete wheel package. Good staff.... very knowledgeable.....support your local businesses and local econonomies......stay away from the national chains...... highly recommended!!
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