Watchworkspdx reviews

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Dr. Abe

google

1

If you have problem with your watch and your watch its a fancy piece like( Omega , IWC ) dont go there !!!! Stay away !!! Because the answer gonna be ( we will send it to Omega or IWC ) so I dont know what the point of having a repair shop if my time piece going to the dealer!! I can take the watch to the dealer myself.

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Andrew Tupper

google

1

This is a very belated review, but the service of my Oris Artelier by Watchworks was one of my first (and worst) mechanical watch ownership experiences and I thought i should share. I didnt know much about mechanical watches at the time, but Watchworks was recommended to me by a friend. This happened in 2012 and I no longer live in Portland and wouldnt set foot in Watchworks even if I did, so take it with a grain of salt. I brought the 3 year old watch here for service because it was not keeping very good time and a pin in the butterfly clasp on the metal bracelet was loose and slipping out. In hindsight, the watch probably needed a simple regulation (it was running slow, but consistently so). Nowadays Id expect to pay $50-$100 for this type of work. Being completely uninformed I fell for the your watch movement is like a car engine, if you dont maintain it the whole thing will fall apart sales pitch. While this may be true, a 3 year old watch is much more likely to require regulation once it has settled than a full service. I was only 25 at the time and definitely felt like I was being conned. Reluctantly I went ahead because it was a very nice watch that I wanted to take care of and I had a trusted recommendation. Shame on me for not doing my research. The watch contains a ubiquitous movement (Sellita SW200-1) which is arguably cheaper to replace than to service and should be familiar to any watchmaker. $400 later I got the watch back polished (not requested) and running a little more accurately. The pin in the bracelet was still loose, even though they claimed to have fixed it and charged me for it. At this point I was frustrated with the cost and thought that mechanical watch ownership may not be for me. Two years later I had moved away from Portland and the watch stopped running entirely. I decided to send it to the Oris USA authorized service center (The Watchmaker in Stoneham, MA). Upon initial inspection, they found that there were several screws missing from the movement and the watch was in need of a full service, which was $295! I cannot confirm what Watchworks did or did not do to my Oris, but the only place the case had ever been opened was in their repair shop. The fact that screws were missing when it was returned to me is an indication of incompetence or negligence, either of which are inexcusable. While I was extremely angry about my experience with Watchworks, the experience with The Watchmaker actually made me feel better about mechanical watch ownership in general. I had let one bad experience taint my opinion of the industry. I have since bought dozens of watches from Seikos to Omegas and am truly a watch enthusiast. One who would strongly recommend against doing business with Watchworks. Here is my Oris, 6 years after the second service, still going strong.

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Hervey Gulledge

google

5

Nice folks! Would gladly do business again

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tj jackson

google

5

Very honest shop. Went in with my great Grandfather's pocket watch to get it repaired. The guys just popped the front open and showed me how to set the time, no charge. Some places would have charged $200-$400 for doing nothing. I was very impressed. Went back the next week with a Movado watch to get a new battery. $20 and less than 5 minutes I was on my way. This establishment is honest and has a high level of integrity. Highly recommended.

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Aaron Innes

google

1

Staff here are rude and act shady. Don't go here.