Thank you for your review, Kathy. I'm sorry you weren't able to find what you were looking for.
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3
Was somewhat disappointed since I was searching for outdoor garden decorations, just didn't see what I was searching for. If you're looking for fall mum's, they've got plenty! I also thought they were pretty pricey.
I feel like this place is convenient and the employees are nice, but they definitely price higher than other locals. Check prices against Petersburg Trading first. (Coast of Maine $24.99 vs $49.99, Ocean Forest $16.99 vs $29.99, etc) Also, Happy Trees AG where they spend quality time talking all things plants and whatever else.
Such a cute place! I always find something to take home. I love nurseries and I am quite fond of this one. I have almost 200 plants (and climbing). I have gotten both indoor and outdoor goodies from here. The staff is super friendly and knowledgeable. Prices are fair. It is well kept. I have attached a few planties for your viewing pleasure.
I am very sorry for the experience you had while shopping with us at The Great Big Greenhouse. I can assure you this is not the norm for what we do. It had been reported to our store manager who addressed it immediately with the employee. This particular employee does not have a history of this and fully acknowledged it was not an appropriate action and that it would not happen again. It was a moment of frustration, and he is fully aware that it cannot happen again and shouldn't have happened in the first place. I want to thank you for taking the time to let us know so we can use it as a coaching moment for all of our staff. I do hope you return, but do understand how you feel. If I can ever be of any assistance to you in any way, whether you are shopping with us or not, please let me know. My email is [email protected], and my cell phone number is 540.538.2393. Contact me anytime for any reason. Our staff at The Great Big Greenhouse prides themselves on customer service, and I think you will find that this was a very isolated incident. While I like to think these situations will never happen, sometimes they do, but letting us know ensures that we can continue to improve as a team. Bobby Lewis Vice President The Great Big Greenhouse & Meadows Farms
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2
I went to visit the greenhouse on the 21st, and I was pleased with the wonderful selections it had to offer. However, I couldnt help but overhear a seemingly older employee cursing at several younger employees. I find it deeply disturbing that this sort of inappropriate behavior was demonstrated in front of customers, let alone teenage employees. It left me and other customers quite shocked. I believe the older employee was named Dennis, but I cannot be sure as I promptly left the greenhouse and do not intend to return with my business.
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