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Paulclarkfordofyulee
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Paulclarkfordofyulee reviews
Information about Paulclarkfordofyulee
4,32
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHMHVqUmN3EAE!2m1!1s0x0:0x99ed72497b488b34!3m1!1s2@1:CIHM0ogKEICAgICG0ujRcw%7CCgsI84_YiwYQoPnsTw%7C?hl=en-US
Jen’s Kitchen
google
https://www.google.com/maps/place/?q=place_id:ChIJo3Y1mgkA5YgRNItIe0ly7Zk
We apologize for your experience. We strive to run a great shop but we do face challenges from time to time. We are currently working towards additional staffing. We care for our employees and appreciate all of their efforts. I would like to speak with you more about your experience privately and see if there is anyway I can assist to make sure you have a better experience for your next visit. Please give me a call at your earliest convenience at (904) 225-3673 ext. 132. - Paula
1638281740
1
The service department is terrible at this dealership. It took 3.5 hours to get a oil change. They said they checked all fluids but my vehicle still needed all the fluids topped off after my visit. They told me my tires and battery will need replacing on my next visit. My tires are 1 year old and my battery was replaced 6 months ago. They said it took so long because they are short staffed due to Covid. However, after witnessing a guy in a shirt and tie walk in and start yelling about a trash can in the back of the building in front of customers I dont think its COVID causing the shortage. The employees also discussed how they like to quit then come back only to quit again. Low employee moral is evident to customers at this dealer. I also wondered if the mechanics even get a lunch break because they were all eating while working on the cars in the bays.
1649886866
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMydEx1d2dRRRAB!2m1!1s0x0:0x99ed72497b488b34!3m1!1s2@1:CIHM0ogKEICAgIC2tLuwgQE%7CCgwIko3dkgYQoMrxkgM%7C?hl=en-US
Missy Dyal
google
https://www.google.com/maps/place/?q=place_id:ChIJo3Y1mgkA5YgRNItIe0ly7Zk
Thank you for speaking with me over the phone in more detail about the situation. We understand you were frustrated when you picked up the vehicle because you were hoping we would have a direct repair for your vehicle. Unfortunately, we were unable to find enough data in our diagnosis that warranted a factory warranty repair or a customer pay repair either. With your vehicle being under bumper to bumper factory warranty if we were able to recommend a repair we certainly would have. Yes there has been a technical service bulletin on a similar driving behavior but your vehicle has a different drive ratio so the TSB does not apply. We would never recommend a repair that we were not confident was needed or would entirely fix any issue at hand. Our technician did a thorough investigation and our Service Manager also assisted because he wanted to help. If there is anyway we can assist in the future and if the vehicle has more data to lead to a repair we would be happy to assist in anyway. We apologize that we could not come to an agreement.
1650895987
1
Took my 2022 f250 with 3,000 miles in today. Having 3 different problems with it. Steering wheel grinding, rear end making noises between 3/4 gear @20-25 mph, rough idle sounds like its going to shut off. Took 3 weeks to get in for appt. Dropped off at 8:30am and waited 2 hours in the waiting room I had them take me to a shopping plaza. Was told not sure how long it would take.they would call me when it was done. My husband called around 1.5 hours later to check on the truck as Im at a shopping place with no vehicle and was told the truck was ready. Talk Around NO COMMUNICATION. They picked me up around 2p I was notified my truck was ready and they couldnt find anything wrong with it. On their little report they stated no problems found normal operation on all 3 issues. Asked to speak with service mgr that was a joke! He got the tech that worked on our vehicle to come out. We wanted to show him on a test drive of what was going on. Cranked the truck up and the idle was rough and sounded like it was going to shut off. He listened and said that was normal.??? This wasnt noted as him hearing it and the trucks idle was rough. The wheel was grinding and he said he sprayed some lubricant on it?? But this wasnt noted on my paper this was done. And for the rear end. The tech Brad told us there was a recall for the same exact issue we described to a t but it was a different gear ratio than what we had. He even pulled the recall up and showed us on his phone where he took a picture off the computer of it.. but it was wrote up as normal operation and noise no problem foundI dont understand why this report doesnt state he heard the noise like he said he did. the service person we were dealing with Daniel we told him about this recall on the same truck but a different gear ratio number he argued that if there wasnt a recall for our vehicle it was normal. He told us we could take it to Bozard ford. Will not be wasting my time here again. Think twice about these people! If I could give a zero stars I would!
1663974937
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNleTdYMmlBRRAB!2m1!1s0x0:0x99ed72497b488b34!3m1!1s2@1:CIHM0ogKEICAgICey7X2iAE%7CCgwImfy4mQYQiMXUqwM%7C?hl=en-US
John Thompson
google
https://www.google.com/maps/place/?q=place_id:ChIJo3Y1mgkA5YgRNItIe0ly7Zk
Hi John, your comments keep us motivated and working hard for all our guests! Safe travels!
1664205599
5
Everything was great!
1655564666
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPNDRMcVJ3EAE!2m1!1s0x0:0x99ed72497b488b34!3m1!1s2@1:CIHM0ogKEICAgICO44LqRw%7CCgsI-tK3lQYQ6P2jAw%7C?hl=en-US
Richie O
google
https://www.google.com/maps/place/?q=place_id:ChIJo3Y1mgkA5YgRNItIe0ly7Zk
Hi Richie, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
1655714066
5
As usual the associates were friendly, helpful, and attentive. Tech Trace Yeager noticed a leaking CV axle while doing oil change, which was covered under warranty. Kudos, to Trace who likely saved me from a future vehicle issue...service above and beyond!
1660761509
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybDczNTlRRRAB!2m1!1s0x0:0x99ed72497b488b34!3m1!1s2@1:CIHM0ogKEICAgID2l7359QE%7CCgwIpev0lwYQoOT2yAI%7C?hl=en-US
Sel N
google
https://www.google.com/maps/place/?q=place_id:ChIJo3Y1mgkA5YgRNItIe0ly7Zk
Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (904) 225-3673 and we will do our best to make this better. We hope to hear from you soon.
1653731212
1
Bought my lincoln almost 2 years ago, The last(and I mean I'll never be going back) time I take my car in for a check engine light I had the code and told them it needed another o2 censor , made an appointment for said issue and for a recall correction on my car. I was charged 130 dollars for just a diagnostic reading and then told I need to make another appointment so they can order the o2 sensor part and charge me 300+ dollars to fix the problem. I was never told a diagnostic was going to be 130 dollars , I was told the part was going to be ordered when I made the appointment and it should be covered under warranty since it had been replaced less than 2 years ago. Sales people are all very friendly specifically Karlin who sold us the car. Service clearly leaves a lot to be desired. Call back from service only so I'd change my survey opinions. MONTHS after a promised resolution with no word on if they'd honor their false claims.
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