I wish I could give no starts. I ordered with my childs school October 14th, 2018, the only communication I received from Threads was my order confirmation email. I had to keep calling to find out when it was ready to be picked up. They were supposed to call or email me when it was ready, that never happened. Today (December 5, 2018) I was told it was ready for pick up on November 15th, 2018 which is kinda funny since I called from deer camp (Michigans rifle deer season opens on November 15th), asking if it was ready yet, it wasnt. I remember this vividly because I had to leave deer camp to get a strong enough signal to hold onto a phone call (I could text and get emails) and I know I called after opening weekend! Everyone I spoke with on the phone were pleasant and helpful, until today! Ive never been treated so poorly as a human let alone a customer! I waited almost two months to receive my order, everyone else at the school received their orders (actually the school has opened a second order and it closes TOMORROW 12-6-18) thats how long Ive been patiently waiting. Instead of an apology, for lack of communication on their end and taking so long to complete my order. I was met with a snarky attitude. Apparently she wanted to be right, which I dont care, you can be right if you want. I dont play the snarky girly games. I simply stated as nice as possible Im not impressed with your company. At this point who would be?! Im all about supporting our local businesses, after todays encounter I will never return to Threads. She was so rude! Also the quality of the T-Shirt is nothing fancy, Ive had rougher/scratchier and I have much softer and cozier fabric, the size I ordered an adult medium and it looks like a youth large. It says 50% cotton and 50% polyester hopefully it wont shrink! We shall see if it fits, when my child get home from school. The tiny little tote bag, thats an epic fail! Its the size of a large lunchbox. It shouldnt be called a tote bag. You cant tote anything in it, other than a normal size lunchbox. Lol. Over priced thats for sure!
Good evening Mike. We are deeply sorry to learn your experience with us was less than what you'd hoped for. We apologize for any miss-communication, or lack-there of, from our end during your last visit with us. We hope that we'll have the chance to make it right with you in the future, but would understand if you decide against. Again, we do apologize for this experience and wish you all the best.
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Extremely unprofessional. Took something there for embroidery and they got it wrong and tried to play it off like the task was impossible (which it wasn't because I use to work in custom logo wear.) Took it back to be fixed and gave them and identical item to copy...STILL GOT IT WRONG...AND...TRIED TO CHARGE ME! Rude..Incompetent...do yourself a favor and try Aflies, Jentees or Floodwell before this place.
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