Hi Melissa! Thank you for your review and feedback. Firstly, we want to apologize for your experience with us. Making sure our customers are happy is our number one priority and we are so sorry if missed the mark this time. Secondly, wed like to hear more about your experience. We are having trouble finding you in our system and would appreciate you clarifying when you ordered and what email or phone number you used to reach out for assistance. Please contact us at either [email protected] or to discuss everything further. We sincerely hope we get another chance to impress you!
1582318069
1
Unhappy with what i ordered. Overpriced. No return labels provided. No address to send it back. No response to requests for assistance and then charged for the item bc it was returned after date stipulated in small print. I LOST money on trying this company. Save yourself the headache and dont bother.
Hi Melissa, Thank you for your feedback. We are saddened to hear that your experience with us was less than great. Our Customer Success Team reached out in March regarding this experience and how we can make it right. At CoEdition, returns are free as you can generate a prepaid UPS return label on our website. Please know that we are always here to help, and hope we get another opportunity to prove that to you. Best, Team CoEdition
1594228479
1
What a complete rip off. The price was excessive especially for the quality of the clothing. The return policy is ridiculous... So much so that I paid to send an item back and was never refunded. I never write reviews. But I am infuriated every time I see this place come up on my feed. #stayaway
Hi Melanie, Thanks for sharing your 5-star rating with us and the community. We are so happy that you love CoEdition! Please let us know if there is anything we can do for you to assist you in the future. All the best, Team CoEdition
1591293598
5
CoEdition is such a great shop! The variety of styles and prices are awesome and their customer service is top notch! Ive ordered several pieces from CoEdition and will continue to be a loyal customer! Quality products and great service!!! Highly recommended!!
Hi Angela, Thank you for your feedback. We want you to know that your opinion and experience matters to us. Looking at our email correspondence, I see that our Customer Success Team responded to all of your emails. Please let us know if we can help further, or make your experience more pleasant. Best, Team CoEdition
1594228185
1
I ordered several gowns, which are lovely, but were not flattering. The merchandise was shipped without return shipping labels. I've called the 800 number provided three times and I've yet to receive a call back. This is over a two and half week time period. I didn't even receive a product number or any information they requested on their online return. Please, please, please, could someone at CoEdition call me back. There's a lot of money on the line here and I don't want to continue to be responsible for these lovely gowns any longer. I will leave a fourth message with my information again. Thank you.
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