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Information about Htgaustin
4,77
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxNmRYX2FnEAE!2m1!1s0x0:0xbd92ce3d4cd3f805!3m1!1s2@1:CIHM0ogKEICAgICq6dX_ag%7CCgsIo5DajAYQ6MeeXg%7C?hl=en-US
Kathryn Lewis-Peacock
google
https://www.google.com/maps/place/?q=place_id:ChIJA3s0UDPNRIYRBfjTTD3Okr0
Im sorry you had issues with claiming warranty.. It could be related to damage screen and our vendors denied the repair. I will call our store manager to find out the reason. Have a Merry Christmas and a New Year!
1640278761
1
Edit to add: they do not stand by their work. They have fixed some great things for us and those repairs sometimes needed a tweak (like they sent home things too loose or whatever) but they were always happy to do a an adjustment on work. The first time the repair just did not work, they did not honor their repair and tried to blame it on us through a variety of ridiculous means. Their communication has also gone WAY down. I had to call many times to get updates on my device. Bottom line, the repair did not work and was brought to their attention within the "warranty" period. It is a bummer. They seemed like very nice guys and we took many devices to them over the years. Not all were perfect initially though they would correct that, but that is to be expected with repairs on older devices. But I do expect an expensive repair to have basic functionality. Jason and Co are awesome. He has always come through with a high quality repair at a fair price. They are efficient and the work has always been perfectly done with no damage to the devices. We have never had a repair of theirs fail in the years we have been trusting them to repair our devices. It has saved us so much money to not have to replace devices.
1615099277
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5OXVEdlpBEAE!2m1!1s0x0:0xbd92ce3d4cd3f805!3m1!1s2@1:CIHM0ogKEICAgIDy9uDvZA%7CCgwIjeuRggYQuM2e5wI%7C?hl=en-US
Jennifer Montalvo
google
https://www.google.com/maps/place/?q=place_id:ChIJA3s0UDPNRIYRBfjTTD3Okr0
1
Do not park In their ONE parking spot - you will be asked to move!! It was a Saturday and they were within minutes of closing and I was asked to move. Rude!!
1612565306
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5LWFPRmJBEAE!2m1!1s0x0:0xbd92ce3d4cd3f805!3m1!1s2@1:CIHM0ogKEICAgICy-aOFbA%7CCgwIupb3gAYQ6Kng7wI%7C?hl=en-US
Hannah Leigh
google
https://www.google.com/maps/place/?q=place_id:ChIJA3s0UDPNRIYRBfjTTD3Okr0
Thank you for supporting us and being a great customer!
1614964969
5
Professional and quick
1630512241
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2Z3RXNktnEAE!2m1!1s0x0:0xbd92ce3d4cd3f805!3m1!1s2@1:CIHM0ogKEICAgIC6gtW6Kg%7CCgwI8ci-iQYQqNuYwwI%7C?hl=en-US
Matthew Cloutier
google
https://www.google.com/maps/place/?q=place_id:ChIJA3s0UDPNRIYRBfjTTD3Okr0
Thank you for coming in supporting us! Have a Merry Christmas and a New Year!
1640278447
5
Got excellent service, highly recommended this place!
1645484572
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXb3BIVVdnEAE!2m1!1s0x0:0xbd92ce3d4cd3f805!3m1!1s2@1:CIHM0ogKEICAgICWopHUWg%7CCgwInLTQkAYQoNCwqgI%7C?hl=en-US
Alan Campos
google
https://www.google.com/maps/place/?q=place_id:ChIJA3s0UDPNRIYRBfjTTD3Okr0
Alan I'm sorry you ran into this issue with us. We went through our surveillance and we did tell you that we do not refund on repair service that's been 30days.. You had your watch fixed a month ago which you came back saying the screen came off. And I'm sorry we do not know why it came off, this could of been to you dropping the watch again, getting it liquid damaged or moisture. This is why we asked you to give a little time to find out what happened and if its related to something you did or we did we could of just put new adhesive down or had a better solution. But you never gave us a chance to fix the issue other than you been aggressive towards my employee at our shop demanding a refund. As for Apple, they do not fix apple watches screens but they will try to sell you a new device. As for my employee saying it does not look like we put adhesive down, that's falls information again from you. He did not say that. If we did not put any adhesive down nor forgot to put glue down, it would not have hold it down for a month if there was no glue..... But again if you want to bring the watch back in we can re-glue the adhesive down.
1645563150
1
Just want give any future customer a heads up about a few things: I used their service to replace my Apple Watchs screen. After a few weeks of use the screen came loose. I stopped by to request a refund as I wasnt satisfied with their service and was more comfortable taking it to Apple to fix the problem. I was very polite and patient. After analyzing my watch, they admitted that something must have gone wrong, like someone forgot to add glue to the screen. They said they could glue it back for me, but obviously I didnt want to set myself up for disappointment a second time and expressed I just wanted the refund and have Apple work on fixing my watch. During this same visit they said they were going to refund me. 3 days later I ask for a status update via email to which they reply that they are not going to refund me anymore. They made it seem like I didnt have the right to be dissatisfied with their service and thus wasnt entitled to the refund. I didnt stress about it because I know my rights and Im getting my money back. Im here to give you some advice if you still decide to go ahead with them: - Do not make a payment via Venmo, cash or debit card. Only through a credit card since you get purchase protection for cases like this and can easily dispute the charge by contacting your bank. - Do not communicate via call, always have a written record of communication. Either via email or text. If they refuse to give you written communication. Write an email highlighting all the things discussed in person or phone and sent to them as that become a valid document in case you need to protect yourself. - Think hard about going cheap route. Sometimes its not worth it and I learned it the hard way. - Dont trust 5 star ratings on Google. I also learned the hard way.
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