Dear Ella, I can only apologise again about your experience today. As you have regular spray tans you would be aware that it does take up to 8 hours for the colour to fully develop. We offered you an appointment for another spray tan but unfortunately you couldnt attend as you were no longer in the area. We then offered you a complimentary spray tan on your next visit for the inconvenience caused which you also declined. If you do change your mind please give us a call and well be happy to book you a complimentary spray tan. Kind regards, Salv
1534543631
1
I visited Academy Salon this afternoon for a spray tan, having had regular spray tans with sienna x shade 10 I was expecting a lovely deep colour but unfortunately this wasnt the outcome. The quality within the salon was fantastic and the spray tanner was thorough but the colour was so fair it wasnt worth the 25, after speaking with the salon they were very unhelpful and reluctant to provide any refund, Ive had to travel over an hour away for my cousins wedding so unfortunately despite the offer of a respray its simply inconvenient and unjustifiable to travel back. Not the level of service I was expecting from a salon with such great reviews. So now Im having to pay another 25 this evening to have a second spray. Highly unsatisfied, I would really like the management to reconsider how to put this right, ideally a refund. The rudeness and sarcasm from the manager is also worth noting. Ruined my afternoon.
Dear Client Thank you very much for your review. We are sad to hear that you didn't like your haircut, please give us call at your earliest convenience so we can get you back in. Looking forward to hearing from you. Best Regards Salv
1618775167
2
Service is great in salon. But I didn't quite like the haircut I had from a senior technician there. It looks like she just randomly chopped my hair.
Hi JF, Please can you let us know when you visited and which team member looked after you as we have no record of you in the salon. Look forward hearing from you soon. Salv
1568634633
1
The salon was way to busy to relax and nobody really pays attention ! poor service and a very standard cut.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.