Jessie the surgery scheduler screens her calls like she is avoiding bill collectors. When she does answer she hangs up on you. I do not recommend this place on business for their poor customer service skills.
Dr. Brass is by far one of the finest Doctors I have ever encountered. He and the office staff are the most professional group of people I have had the pleasure to deal with. I had cataract surgery and every aspect of the procedure was described to me in great detail from start to finish. Thank you Dr. Brass for giving me my vision back and thank you to the staff for making the experience pleasurable. You have a patient for life.
They canceled my kids appointment just an hour before the appointment and we booked this appointment 6 months back. We took leave from work to take our kids to the appointment. Just like they charge us for no showing-up fee for the missed appointment, we should charge them for loss of work. We have been visiting this center for past few years and I had similar issue last year also and they sent us back after visiting the facility. I think we are better off with empire vision and they check kids eye sight and provide the prescription right away to pick up the glasses. Appointments are convenient and easy unlike Brass.
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