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4,31
99 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtcHR1RUFREAE!2m1!1s0x0:0xcd14aa712db7d3cf!3m1!1s2@1:CIHM0ogKEICAgIDmptuEAQ%7CCgsIzdfHjwYQ4PrEcQ%7C?hl=en-US
Roger Gonzalez
google
https://www.google.com/maps/place/?q=place_id:ChIJ45Grb1G15YgRz9O3LXGqFM0
Dear Roger, Thank you for taking the time to share your valuable feedback. My name is Mac Jerry and I am the General Manager at the Holiday Inn Express & Suites Jacksonville Town Center. Please accept my sincerely apologies and will make sure everything will be clean well. Hope you will be back again and give another chance to us Sincerely, Mac Jerry, General Manager (904) 204-0205
1643280571
3
I love holiday in and always Stay with them as I am Gold elite member. I had stayed here yesterday and The staff at check in was amazing. However, I really did not like how the first room we were placed in the door lock did not work and then the second room we were placed in was very very dusty above the bed. I would really appreciate the manager making sure there is better cleaning.
1651536000
http://reviews.ichotelsgroup.com/2067/JAXGH/review/239099952/redirect.htm
Jmatt07
google
https://www.google.com/maps/place/?q=place_id:ChIJ45Grb1G15YgRz9O3LXGqFM0
2.5
Our stay here was fantastic. Hotel and room was very clean, all the employees were very nice and the continental breakfast was delicious. Highly recommend
1657068769
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPN3QyUmpRRRAB!2m1!1s0x0:0xcd14aa712db7d3cf!3m1!1s2@1:CIHM0ogKEICAgIDO7t2RjQE%7CCgwI4bmTlgYQ2IumgAI%7C?hl=en-US
Dr K
google
https://www.google.com/maps/place/?q=place_id:ChIJ45Grb1G15YgRz9O3LXGqFM0
Dear Dr K, Thank you for your in-depth review of our award-winning hotel, it means a lot to us who dedicate our lives to servicing guests like you. Comfort and convenience are our way of making you feel at home, letting you worry less and enjoy more! We appreciate your stay at the Holiday Inn Express & Suites, Jacksonville Town Center, and are here to welcome you back for another memorable stay in the city. Sincerely, Mac Jerry, General Manager (904) 204-0205
1657104108
5
This is a brand new hotel, with a very friendly staff and excellent hotel manager, Mac Jerry. He and the staff truly go out of their way to make hotel patrons very content. The premises are spotless and they have an excellent cleaning service. It is quiet, they offer an outdoor pool and a very nice indoor gym. Everything is convenient. There is a complimentary breakfast each AM with a very nice auto-pancake making machine that requires one to simply press a button. They make computers available in the lobby and have a nice amount of public seating and convenient and free parking. They take pandemic precautions and it is easy to obtain additional trash liners and towels with no problems whatsoever. The room is truly beautiful and the restroom and stall shower are also gorgeous and all bar soaps were replaced recently with even more convenient and nice liquid soaps and conditioners in machines both at the sink and shower. The rooms have a lovely divider that separates the entrance from the room for further privacy, new carpeting and the rooms with two queen beds have a beautiful bench for sitting right next to the outdoor window with plenty of light, convenient for viewing television. There is also a very adequate work desk and office chair, and a flat hard wood beautifully colored bench for luggage. There is a large closet, a microwave and even a safe with codes for guest use that can be changed. Mr Jerry does his very best to ensure the staff is uniformly pleasant and professional. I am pleased to recommend the hotel and its convenient to the St Johns Shopping Town Center and also to many medical facilities of which the latter was the reason for my stay. They also offer luggage racks by the door for guests who don't wish to carry a larger number of suitcases to their rooms. I have been to this hotel 4-5 times and had a very nice experience during each visit, consistent and pleasant. I do wish they offered omelettes each AM at breakfast, and all day long hot water and coffee/tea, but its the ONLY point I can make that I would love if they modified, and I include this so the reader will understand this is a very genuine review at every level. I recommend the hotel with the strongest of confidence.
1644599684
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtNTluWE53EAE!2m1!1s0x0:0xcd14aa712db7d3cf!3m1!1s2@1:CIHM0ogKEICAgIDm59nXNw%7CCgwIhLOakAYQsMzl3AE%7C?hl=en-US
Princess Redd
google
https://www.google.com/maps/place/?q=place_id:ChIJ45Grb1G15YgRz9O3LXGqFM0
Dear Princess, Truly appreciated for your stay and Thank you for your comments on our clean and spacious rooms. It our our sincere honor to serve you Princess and we look forward to welcome you back again Sincerely, Mac Jerry, General Manager (904) 204-0205
1644659160
4
Very clean and spacious
1663732086
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlN1piVnJnRRAB!2m1!1s0x0:0xcd14aa712db7d3cf!3m1!1s2@1:CIHM0ogKEICAgICe7ZbVrgE%7CCgwI9pKqmQYQ2OWV0gE%7C?hl=en-US
J. Song
google
https://www.google.com/maps/place/?q=place_id:ChIJ45Grb1G15YgRz9O3LXGqFM0
Dear J. Song, Please accept my sincere apologies for your inconvenience. Our internet WiFi working fine and no issues. As explained to you, your work laptop firewall preventing to access hotel WiFi. We have 99 rooms guests using our WiFi and no issues. Currently, there is a Police officers training at our hotel and they are all using their laptops with our WiFi, no issues. We have few UNF students staying long term at the hotel and they are using our WiFi for their school work, no issues. We are very sorry again as you had issues with your work laptop connections. We hope you enjoyed our larger rooms with comfortable beds. Sincerely, Mac Jerry, General Manager
1663791191
1
No internet whatsoever This is my business trip Even Hotel IT guy said Its my laptop issue So I had to drive to Top Golf parking lot to use their wifi. My Hotspot doesn't work for our server so I absolutely needed the wifi and it was extremely stressful. Top golf had wifi and so it was proof that the hotel had no wifi.
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